IT Service Technician

Job Description

Salary: $35k-$60k DOE

RCC Business IT is a leading provider of comprehensive IT solutions tailored to meet the unique needs of businesses across various industries. We specialize in delivering cutting-edge technology services to enhance efficiency, productivity, and security for our clients.

Position Overview: We are currently seeking a skilled IT Service Technician with mid-level support experience to join our dynamic team. The ideal candidate will have a strong technical background, excellent problem-solving abilities, and a passion for delivering top-notch IT support services.

Responsibilities:

Provide technical support to end-users on hardware, software, and network-related issues.

Diagnose and resolve technical problems efficiently and effectively.

Install, configure, and maintain IT systems and infrastructure.

Perform routine maintenance tasks such as system updates, patches, and backups.

Collaborate with other team members to troubleshoot complex issues.

Document support activities, solutions, and processes for knowledge sharing.

Assist in the implementation of IT projects and initiatives as needed.

Stay current with industry trends and emerging technologies to continuously improve skills and knowledge.

Requirements:

Bachelors degree in Computer Science, Information Technology, or related field preferred.

Minimum of 2 years of experience in IT support roles.

Strong knowledge of Windows and/or macOS operating systems.

Proficiency in troubleshooting hardware, software, and network issues.

Experience with Active Directory, Office 365, and other enterprise-level tools.

Excellent communication and interpersonal skills.

Ability to work independently and as part of a team.

Relevant certifications such as CompTIA A+, Network+, or Microsoft Certified Desktop Support Technician (MCDST) a plus.

Benefits:

Competitive salary commensurate with experience.

Health, dental, and vision insurance coverage.

Retirement savings plan with company match.

Paid time off and holidays.

Opportunities for professional development and training.

Full-time