Boutique Manager

FOR THOSE WHO SEEK EXCELLENCE

Join a community of dedicated professionals where excellence is both a given and a never-ending quest. Play your part in driving our collective success.

YOUR ROLE

We are seeking a Boutique Manager that will craft a universe to deliver One Of Not Many memorable client experiences, creating fulfilling employee experience, and implementing a strong clienteling approach to drive ambitious and sustainable business results.

PLAYING YOUR PART

Boutique Performance & Business Development:

Reach quantitative and qualitative targets in line with Maison objectives

Propose, define, and guarantee the implementation of dynamic action plans to improve Boutique performance and achieve Maison goals

SInitiate Boutique events and activities to boost sales and traffic

Be aware of the local business environment and its impact on our sales, including the commercial activities of competitors

Strongly contribute to grow Brand’s reputation and desirability in the market by participating in networking activities outside of the Boutique

Clienteling:

In collaboration with the boutique and regional teams, drive and monitor all CRM and clienteling initiatives

Lead by example and develop individual relationships with clients and prospects

Build and develop the VVIP relationships and database

Team Management & People Development:

Provide to the team with a strong sense of purpose by inspiring a cohesive team spirit, and reinforce engagement

Communicate, federate, and motivate the boutique team around the strategy and vision of the Maison

Drive performance management to achieve KPI’s and perform above expectations

Design the optimum organization, recruit the right profiles, and proactively manage talent pipeline in your boutique

Develop positive relationship with team by understanding and addressing individual motivation, needs and concerns.

Identify and define team’s training needs and individual development plans. Execute regular role plays and on-the-spot coaching, to consistently improve individual and team performance

Represent Brand identity - Act as a Maison ambassador:

Adhere with Passion to the values and rituals of presentation established by the Maison

Lead by example with a high degree of professionalism

Act as an Ambassador for the Brand, ensuring the integrity of its image with clients and within the local retail community

Act as key contact person for all interactions with the Group and International HQ

Boutique Operations Management:

Drive change management to ensure adoption of new tools & services

Manage boutique operations in accordance with Brand and group compliance policies

Ensure that all Brand and Richemont procedures are perfectly followed

WHAT WILL MAKE YOU SUCCESSFUL?

Prior experience in people management, and proven track record in successfully managing a team

Appreciation of Luxury and passion for service and client-orientation

Excellent interpersonal, communication, and problem-solving abilities

Entrepreneurial spirit

Vacheron Constantin celebrates 270 years as the world’s oldest watchmaker in continuous production since 1755. Headquartered in Geneva, Switzerland, we operate a global retail network of nearly 200 points of sale across 36 countries. Every member of our exceptional global community of watchmakers, artisans and dedicated professionals share a common devotion to our exceptional heritage and a passion to trailblaze an even brighter future.

If this fires your imagination, we welcome your application.