Customer Administration Officer

You’re agile, keen and open to meaningful work and opportunities that come your way.

You’ll have the opportunity to use your expertise in communication, problem-solving, empathy and conflict resolution to help thousands of people every day.

In this role, you'll:

You’ll be working as part of a team delivering specialised customer administration services that support safer system outcomes for the people of NSW. This team is part of the Customer Operations and Support function, focused on high-quality service delivery and compliance.

This role will see you responding to high-volume, time-sensitive requests from a diverse range of stakeholders including the public, courts, solicitors, police, councils, and liquidators. You’ll process registration and licence products, release certificates and information from systems such as DRIVES, and ensure all data is handled in line with legislative requirements. With multiple opportunities available, this is a chance to grow your skills in a dynamic, fast-paced environment.

Please note this is fixed term opportunity up until 31st December 2025. This role is Monday to Friday and is based at our Grafton offices.

For more information on this position and business unit, view the role description and view the information pack.

About you

You will navigate complex customer needs and deliver accurate, compliant outcomes in a high-pressure, service-driven environment.

Your strong analytical skills, attention to detail, and adaptability, formed across administration, customer service, or government sectors, will see you excel in managing sensitive data, meeting tight deadlines, and supporting stakeholder needs. You're recognised as a resilient and organised professional, skilled at interpreting legislation, managing competing priorities, and experienced in collaborative team environments where customer focus is key.

Who we are

Transport for NSW provides a safe, integrated, and efficient transport system. We connect people, communities and industry every day.

Join us

Our workforce is as diverse as the community we serve. If you’d like further information on our inclusion and diversity initiatives, visit Transport careers.

We offer a wide range of employee benefits, like our award-winning flexible and hybrid work options.

This is an in-person, on-site role.

What are you waiting for…? Connect with us. Apply now!

Applications close: 11:59 pm Monday 6 October 2025

For more information about this role, please contact .

Aboriginal people and people living with disability are supported throughout the recruitment process and at work, and we encourage you to apply. Visit Supporting Aboriginal people or Supporting people with disability for more info or speak to your talent team member to arrange any adjustments to how you interact with us.

Need some help with your application? Take a look at our application tips video series.

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