Conference Support Engineer

Job Description

Position Summary

This is an ONSITE position located in Washington, D.C

National Capitol Contracting is seeking an energetic and service-oriented Conference Support Engineer to join a team of professionals supporting a government agency. In this position, you will be responsible for supporting conferences, meetings, and events. The position will also be responsible for assisting customers, vendors, and administration with various tasks in the Conference Center.

Key Areas of Responsibility

Provide leadership for the conferencing and A/V support for the surrounding campuses.

Unpack, assemble and configure new EMRS/Teams systems for the HQ Campus

Support existing installed base of 100+ EMRS systems installed at the Campus

Work to resolve incidents received via ServiceNow ITSM (HQ Conference Room Support Group

Provide direct user support for users of VTC, EMES, Zoom and other supported services

Provide basic room design and layout recommendations.

Provide backup/alternate fill in support for EISD conferencing support.

Communicate with the team, other contractors, and 3rd party vendors.

Other duties as assigned

Minimum Requirements

Ability to obtain and maintain a Public Trust security clearance (Must be able to pass a criminal background and credit check).

Associate degree in a related technical IT field or the equivalent combination of education, technical training, or work experience.

5+ years of experience within Unified Communications OR Audio Visual field.

Knowledge, experience, and certification in Crestron AV gear and advanced expertise in the use and operation of complex AV systems.

Experience and/or training in Microsoft Teams, ZoomGov, and other UC platforms.

Experience/Knowledge/Certifications in Windows 10/11 maintenance and troubleshooting (OS updates, application installation, account management, etc.)

Solid working knowledge of TCP/IP networking (IP Addressing, subnetting, switching, and routing)

Experience with MS Office (Word, Excel, PowerPoint)

Excellent organizational, verbal and written skills, with exceptional customer service abilities and the capacity to deliver high-level service to a diverse range of technical professionals.

Prompt, dependable, and able to work outside of core hours if required

Strong self-starter and can work independently

Special Position Requirements:

Schedule: Monday-Friday, 8 hour shift within the core business hours of 8am-5pm.

Environment/Physical Demands: Many of our site campuses are large and require travel by foot, ability to lift 30 pounds, climb ladders, and work in tight spaces.

NCC provides reasonable accommodations to qualified individuals with disabilities. If you are an applicant that requires a reasonable accommodation, please email us at . Please reference the position in your email.

NCC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity, and gender expression, familial status, political affiliation, genetic information, or any other legally protected status or characteristic. E-Verify Employer. VEVRAA Federal Contractor.

Full-time