Customer Service Representative

-Attractive Salary & Benefits

-A role that offers a breadth of learning opportunities

-Work alongside & learn from best in class talent

They are a startup company specializing in software development, dedicated to providing clients with comprehensive solutions in system development, marketing services, and operations management.

The Job

We are hiring a Customer Service Representative (Remote) to provide high-quality support to our online users via live chat. This role involves solving player inquiries, resolving complaints, and ensuring prompt and courteous service. The ideal candidate will be proactive, tech-savvy, and customer-focused.

Key Responsibilities:

Handle inbound live chats from players or users and respond to their queries effectively.

Resolve in-game issues, account problems, or transaction concerns in a timely manner.

Respond to customer inquiries accurately and professionally, maintaining brand tone and empathy.

Manage customer complaints by identifying root causes and providing appropriate solutions.

Ensure high levels of customer satisfaction and retention.

Maintain clear records of customer interactions and escalate complex cases when necessary.

Collaborate with internal teams (technical, product, or moderation) to resolve user issues.

Meet individual KPIs related to response time, resolution rate, and customer feedback.

Ideal Candidate

Education & Experience:

High school diploma or above; a Bachelor's degree is a plus.

Previous experience in customer service, online support, or live chat handling preferred.

Experience in gaming, tech, or digital platforms is an advantage.

Skills & Competencies:

Excellent written English communication skills.

Strong typing speed and accuracy for chat-based interactions.

Tech-savvy and quick to learn online tools, CRMs, or support systems.

Ability to remain calm and professional under pressure.

Strong problem-solving and critical thinking abilities.

Self-motivated, organized, and able to work independently with minimal supervision.

Availability to work flexible shifts, weekends, or holidays, depending on demand.

Technical Requirements (for WFH):

Reliable internet connection with minimum speed of [specify if known].

Personal laptop or desktop with updated browser and antivirus.

Quiet and distraction-free work environment.