Inside Sales Support/Front Office Quotation Coordinator

Job Description

Inside Sales Support/Front Office Quotation Coordinator

Company Background

Metalex is a performance-driven, high quality, advanced technology, contract-machining company. We specialize in high precision machining, fabrication and mechanical assembly of complex, close tolerance parts, assemblies and tooling. Our highly talented team of designers, engineers, programmers and machinists embrace challenging first-time projects and prototypes for high tech needs as well as optimize processes for production runs on commercial applications.

For over 50 years, we have been serving a diverse customer base across many industries including Aerospace, Energy, Oil & Gas, Science, Consumer Goods, Space, Marine and many more. We continuously reinvest in our technology, facilities and people to provide world-class manufacturing capability to our customers on their most ambitious projects regardless of size. Metalex is proud to be the one-stop, partner of choice for industry leading companies across multiple markets.

Metalex prides itself on a strong culture with open, honest and straightforward communication, teamwork, attention to detail and a ‘can do’ attitude. Individuals and teams strive to be the best they can be, holding each other accountable with clearly defined Roles, Responsibilities and Expectations. Visit our website:

Position Overview

Metalex Manufacturing, a precision aerospace and defense machining company, is seeking a highly organized and detail-oriented Inside Sales Support / Front Office Quotation Coordinator to join our team.

This role provides critical support to the Sales organization, working directly with the CEO, Director of Sales, and Quotation/Job Startup teams to ensure seamless communication, efficient quote processing, and exceptional customer support.

The Coordinator serves as a central hub between Sales, Quotation, Job Startup, and Customers, ensuring that requests, RFQs, VECRs, and customer visits are managed with pace and accuracy. This is a highly visible position requiring initiative, strong organizational skills, and the ability to thrive in a fast-paced, team-oriented manufacturing environment.

Key Responsibilities

1. Inside Sales Support & Planning

Partner with Sales and the CEO to plan and organize customer visits and sales trips.

Manage the Master Schedule for customer visits, ensuring agendas, objectives, and attendees are properly coordinated.

Support planning and visibility of future orders in AS400 to aid Sales, Shop, and Management in capacity planning.

Take ownership of special customer requests (expedites, manufacturability reviews, schedule updates, etc.) and ensure proper visibility and follow-up across Metalex.

2. Quotations & Proposal Support

Review incoming RFQs, specs, and customer requirements; organize and distribute to quotation team.

Operate and maintain customer portals for RFQ submissions and updates.

Complete and manage customer documentation such as NDAs, surveys, certifications, and compliance forms.

Maintain quotes in AS400, track throughput issues, and communicate delays or updates directly to customers.

Participate in continuous improvement initiatives to streamline quotation processes and tools.

3. Quote Follow-Up & Competitive Feedback

Ensure consistent and timely follow-up on submitted quotes using Salesforce and internal reports.

Contact customers directly when needed to obtain feedback or status updates.

Lead weekly quote feedback review meetings and maintain historical feedback files to improve win rates.

Document and share customer feedback with Sales, Quotations, and Leadership.

4. Sales Reporting & Metrics

Assist in preparing and publishing Monthly Sales Metrics and KPIs, including:

YTD Orders vs. Goals

Orders by Market Segment

Quote-to-Win Ratios

Customer Visit Reports

Track and report on VECR activity, open quotes, and no-charge VECR decisions.

Support development of additional sales reports and dashboards in AS400 and Salesforce.

5. VECR Process Management

Monitor and process VECRs (Value Engineering Change Requests) received by email.

Maintain VECR spreadsheet and track open, sent, and completed VECRs.

Ensure VECRs are communicated to customers quickly and documented in AS400.

Coordinate weekly review of VECRs with Sales and Quotation teams.

6. Customer Support & Account Coverage

Serve as the primary contact for urgent customer calls when Sales team is off-site.

Support secondary and house accounts as assigned, responding to RFQs, delivery updates, and cost reporting requests.

Maintain Customer open order reporting requirements.

Respond to initial inquiries from new customers when Account Owners are unavailable.

7. Front Office & Day-to-Day Operations

Create and distribute daily Out-of-Office report and VECR task list.

Support CEO preparation for daily customer visits.

Coordinate the completion and distribution of weekly Front Office communication reports.

Support use of Salesforce as a system administrator to improve reporting, customer tracking, and quote visibility.

Communicate key issues during daily morning meetings and night notes to maintain transparency.

8. Job Startup (Backup Support)

Provide backup support to Job Startup team, including release of Specific Customer orders.

Process PO changes and distribute updates internally.

Request and follow up on customer-furnished material, gages, and models.

Review open issues lists and Jobs Needing Paperwork Report for accuracy and timely resolution.

Qualifications

Bachelor’s degree in Business, Communications, or related field (preferred).

3+ years of experience in sales / Quotation support, inside sales, or front office coordination (manufacturing/aerospace industry experience preferred).

Strong organizational and project management skills with attention to detail.

Proficiency in Microsoft Office Suite and ERP/CRM systems (AS400, Salesforce preferred).

Excellent communication and customer service skills, with the ability to represent Metalex professionally to customers.

Ability to manage multiple priorities, work independently, and collaborate with cross-functional teams.

Strong analytical skills and ability to prepare accurate reports and metrics.

High level of integrity, confidentiality, and accountability.

Position/Type:

Full Time

Compensation and Benefits

Competitive Wages

Excellent Family Health Insurance with low out of pockets

Family Dental Plan

Prescription Drug Plan

401K Plan with an Employer Percentage Match

Flexible Spending Plan

Holiday Savings Plan

Employee Life Insurance

Short Term Disability

Long Term Disability

Education Opportunities/Tuition Reimbursement

Voluntary Life and Short Term Disability

Exercise Facility

Employee Park with Fishing Lake

Montana Cabin

Other Requirements

Must be able to pass a drug test

Must be eligible to work in the US

Maybe required to obtain a Security ClearanceCompany Description

Metalex is a family owned company located in the greater Cincinnati, Ohio area. Founded in 1971, Metalex has grown to be one of America’s leading high tech manufacturing companies and a trusted partner to global technology leaders in the Aerospace, Defense, Consumer Goods, Energy, Nuclear, Space and Naval industries.

Metalex continually reinvests in the latest technology and training with the goal of always operating in the top 5% of our industry. To achieve this objective, we place a strong emphasis on creating a work environment that fosters both, individual and team growth on a daily basis, promoting teamwork and innovation at every level of the organization to deliver the best total value to our customers.

Visit our website:

Equal Opportunity Employer

Metalex is an equal opportunity employer and supports a diverse and inclusive workforce. All employment practices are based on qualification and merit, without regards to race, color, national origin, ancestry, religion, age, sex, gender identity, sexual orientation or preference, marital status or spousal affiliation, physical or mental disability, medical conditions, pregnancy, status as a protected veteran, genetic information, or citizenship within the limits imposed by federal laws and regulations. Discrimination of any kind will not be tolerated at Metalex.

EOE/AA M/F/V/D

Employer Rights: This job description does not list all the duties of the job. You may be asked to perform other duties. We have the right to revise this job description at any time. This job description is not a contract of employment. Your continued employment with our company is by mutual consent.

Full-time