Client Experience / Front Desk Receptionist - Team Lead

Job Description

Join Yardley's Premier Eco-Wellness Destination!

Seeking an Experienced Client Experience Professional!

Do you thrive in fast-paced, upscale environments? Have you mastered the art of juggling multiple priorities while delivering exceptional client experiences? We want YOU!

What You'll Do:

Create extraordinary experiences for our discerning clientele

Manage complex appointment scheduling and service coordination

Convert consultation calls into appointments through expert guidance

Support service recommendations and retail to enhance client wellness journeys

Encourage prebooking and referrals through genuine relationship building

Execute our proven PURE protocols and wellness systems

Lead and mentor team members as you grow

Work in our beautiful eco-wellness environment with meditation area and cutting-edge technology

We're Looking For:

1-2+ years salon/spa OR premium customer service experience

Proven ability to handle pressure while maintaining warm, professional demeanor

Multi-tasking expert who stays organized in busy, upscale environments

Leadership potential with desire to grow with our award-winning team

Detail-oriented with excellent communication skills and professional presence

Why Pure Eco-Wellness:

Award-winning team environment (Bucks County's Best Hair Color finalist)

Premium eco-wellness destination with unique offerings

Leadership development opportunities

Comprehensive training in our exclusive PURE systems

Sustainable beauty mission - be part of something meaningful

Growth potential in an expanding luxury wellness business

Ideal Background:

Salon or spa front desk experience

High-end retail or hospitality experience

Premium customer service roles

Any position requiring grace under pressure + exceptional client care

Ideal Background:

Salon or spa front desk experience

High-end retail or hospitality experience

Premium customer service roles

Any position requiring grace under pressure + exceptional client care

What We Offer:

• Competitive compensation with performance bonuses • Comprehensive training in our proprietary PURE protocols • Professional development opportunities • Generous employee discounts on premium services • 401(k) and paid time off • 20+ hours/week with growth potential

Pure Eco-Wellness Salon & Spa - Where experienced professionals create exceptional experiences

Part-time