Help Desk / Data Entry

Job Description

Job Title: Help Desk / Data Entry

Location: Trenton, NJ (Onsite Hybrid)

Duration: 12+ Months

JOB DESCRIPTION:

Help Desk Coordinator will assist customers with application issues to determine the root cause of a problem and perform the necessary functions to resolve the problem. Excellent communication skills and computer knowledge is preferred.

Position is a hybrid model. Shift needed is Monday - Friday 8:30 am - 4:30 pm. There will be two weekday remote days. The first few weeks will be all onsite for training.

Note: 35- hour work week.

SUMMARY:

The ideal Helpdesk Coordinator will have knowledge and experience supporting and troubleshooting various Microsoft applications. The analyst is an excellent communicator, able to speak to end users positively and explain technical detail in a manner they can understand. They can demonstrate the ability to work well in a fast-paced, iterative, deadline-driven environment and have the ability to organize, prioritize, and meet established deadlines. The analyst will adhere to established Help Desk IT policies, procedures and standards and ensure conformance with information systems goals and procedures.

Qualifications and Skills Desired:

• Microsoft Windows 10

• Knowledge of Microsoft Windows Server, Active Directory, and Office 365 – training on AOC mainframe systems will be provided.

• Experience using Microsoft Excel, Word, and Visio

• Must have good clear communication skills

Responsibilities:

• Maintain a thorough working knowledge of the day-to-day operating environment, available tools, and applications.

• Maintain a working knowledge of Help Desk and IT Operations procedures.

• Log all incoming problems and requests and actions taken to resolve them.

• Provide first response help desk support to all customers and users.

• Provide assistance in the areas of site support, and project specific assignments. Attempt to troubleshoot and resolve problems and satisfy requests.

• Provide support for business applications.

• Provide follow-up status to end-users in accordance with specified support policies and procedures.

• Ensure closed problems are adequately documented.Company Description

Hire IT People, Inc provides full time and contractual IT staffing nationwide. We presently provide services to several governments and state agencies, Fortune 500 companies, and leading mid-market companies in several including healthcare, insurance, retail, state/governments.

We serve Government agencies, Fortune 500 and leading mid-market companies across every Industry

Our candidate network includes thousands in our database and targeted networks including top social sites

We gather information about your future hiring needs to perform a pro-active search, we mostly work with local candidates

Our cutting-edge recruitment tools help minimize the complexities of hiring and reaching the right talent

We can provide experienced IT Professionals for your IT Projects covering most Technologies and roles

Hybrid remote