Automotive Service Manager

Job Description

Automotive Service Director

Compensation: $140,000 – $180,000 per year (inclusive of commission and bonuses)

An established and highly respected NY auto group is seeking an experienced Automotive Service Director to lead a high-volume service department. This is a full-time opportunity offering a professional work environment, strong leadership support, continuous training, and excellent earning potential.

We are looking for a driven, customer-focused leader who can inspire a team, optimize department performance, and deliver outstanding service experiences.

What We Offer:

Competitive compensation package: $140,000 – $180,000 annually (inclusive of commission and bonuses)

5-day work week, Monday–Friday (weekend availability as needed)

Comprehensive benefits, including:

Medical & Dental Insurance

401(k) Retirement Plan with Company Match

Employee Discounts on Vehicles, Parts & Service

Paid Time Off

Supplemental Benefit Plans (Short-Term Disability, Long-Term Disability, Life Insurance)

Employee Recognition Programs

Professional Development Assistance

Career Advancement Opportunities

Responsibilities:

Oversee all aspects of the service department, including staffing, financial performance, customer retention, and compliance.

Develop and implement strategies to meet and exceed departmental goals.

Ensure consistent, high-quality service and minimize comebacks through strong quality control measures.

Foster teamwork within the department and maintain positive collaboration with other departments.

Promote exceptional customer experiences to encourage repeat and referral business.

Maintain compliance with manufacturer and regulatory requirements.

Conduct regular staff meetings, monitor technician productivity, and oversee payroll accuracy.

Address customer concerns promptly and professionally, ensuring satisfaction.

Qualifications:

Minimum 5 years of automotive service management experience.

Proven success in operating a high-volume, fast-paced service department.

Strong leadership, communication, and organizational skills.

Ability to adapt to industry changes and implement effective processes.

Commitment to customer satisfaction and continuous improvement.

Job Type: Full-time

Schedule: Monday–Friday, with weekend availability as needed.

Full-time