Credit and collections representative

Job Description

Now Hiring: Member Services & Collections Specialist!

Fully in-office Pay: $21/hr (or more for rockstar experience!)Contract: 3-month minimum, with the potential to convert to permanent for the right fitStart Date: ASAP – Interviews next week, quick decisions!Why You’ll Love This Role:

Diverse backgrounds welcome: No need for banking or finance experience! If you’ve worked in medical collections, as a paralegal, attorney, T-Mobile Team Expert, or in utilities—your experience is valuable here.

Dynamic work: Mix of inbound/outbound calls and some emails. Every day is different!Your Schedule:

We’re hiring for two unique schedules:

Role 1: 8am–5pm (primarily)

Role 2: 10am–7pm (Wed & Thu), 9am–6pm (Mon, Tue, Fri)What You’ll Do:

Connect with borrowers by phone, mail, or email—always with respect and persistence.

Help members resolve past-due accounts (30, 60, 90 days delinquent).

Counsel members on payment options and hardship programs.

Handle repossession processes, post delinquent payments, and process GAP insurance claims.

Keep detailed records of all collection actions and maintain confidentiality.

Support the credit union’s mission and deliver exceptional service to members and teammates.

Collaborate with attorneys, vendors, and internal teams as needed.What We’re Looking For:

Strong communication and member service skills.

Any collections experience (from any industry!).

Ability to handle a fast-paced, ever-changing environment.

Willingness to undergo a background and credit check (no fraud or major collections with us or over $50k).Ready to Join?

Don’t wait—these roles will fill fast!

Pay Details: $21.00 to $22.00 per hour

Search managed by: Jessica Starr

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

The California Fair Chance Act

Los Angeles City Fair Chance Ordinance

Los Angeles County Fair Chance Ordinance for Employers

San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Full-time