Client Support Service Professional

Job Description

JOB SUMMARY:

The Client Support Service Professional is responsible for handling incoming phone calls regarding service inquiries on Client accounts. This includes support for Cash Management products and services, the Morgan Stanley Online client portal, Mobile App, and general account or financial-related inquiries. The role requires delivering highly accurate and efficient responses while consistently meeting key performance metrics. Successful candidates will be professional, career-driven, and committed to delivering World-Class Service.

Key Responsibilities:

Handle incoming client calls with professionalism and accuracy.

Provide support for Client Cash Management products and services.

Assist clients with Client Online and Mobile App inquiries.

Address general account or financial-related inquiries.

Consistently meet and exceed departmental performance metrics.

Contribute effectively in a fast-paced, team-oriented environment.

Demonstrate adaptability to multi-task and adjust quickly to changes.

Required Qualifications:

Strong communication and interpersonal skills.

Ability to multi-task and manage priorities in a busy financial service center.

Detail-oriented with a focus on accuracy and efficiency.

Professional, career-driven, and committed to exceptional client service.

Preferred Qualifications:

College degree.

Previous contact center experience.

Company Description

Compunnel Inc., established in 1994; is a leading provider of Staffing, IT/Software, e-Learning/Training, Business Intelligence, and Cloud Solutions. A leader in contingent and permanent workforce solutions, we also provide temp-to-hire staffing, project-based/SOW staffing, and payroll services to our esteemed clientele which includes Fortune 500 companies of diverse industry segments. Ranked as one of the largest staffing firms in the US which is our primary service market; we also have a significant presence in Europe and Asia. As a national service provider in the US, we are serving our customers all major states and regions; thereby generating numerous job opportunities for prospective employees in their preferred locations of choice.

We have witnessed multi-fold YOY growth, and continuously adding a large pool of talented resources to our employee base every year. Our extensive experience in hiring professionals of multiple in-demand skill sets (IT, Engineering, Healthcare, Admin-Clerical, Finance, Professional, Light Industrial, etc.) further makes Compunnel a wider and preferred platform for people to pursue their careers in the US. We welcome people from all walks of life and cultures, and we support workforce diversity by providing equal employment opportunities to people without any discrimination based on race, color, gender, religion, national/ethnic region, disability, or any other basis.

Full-time