Information Technology Service Desk

Tole - It Service Desk

Experience - 1 to 3 years of experience

Work Location - Pune or Bangalore

Work Moce - Work from Office

Required Notice Period - Immediate Joiners

Must Have

Min. 12-18 months’ work experience in IT Service Desk/ Tech support process providing remote support for Password Reset, Account Unlock using Active Directory, Basic knowledge of Azure AD, O365 exchange admin.

Basic Knowledge of Shared Mailbox, Distribution List, User Mailbox, Conference Room, Outlook profile configuration, MS Teams synchronization issues, SharePoint, and ODB-related issues.

Intermediate knowledge of T/S Small Forms (iOS, Android, Windows)

Intermediate knowledge of T/S OS (Windows XP-10), Browsers, MS Office suite, of O365, Messaging, Outlook 2013-19, Skype for Business, Microsoft Teams, SharePoint and OneDrive for Business

Experience of working within a busy ICT Service Desk environment, showing experience of systems, support, diagnostics and resolution.

Intermediate knowledge of Registry Fix, Patch upgrades, Virus T/S, Security, and Encryptions

Intermediate knowledge of Network collaborations & VPN T/S, TCP/IP, OSI, Network devices, and carriers.

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