Tech Specialist

JOB DETAILS: The key purpose of this role is to provide operational support to customers on computer systems, ensuring all aspects operate efficiently.

The Technology Specialist is primarily responsible for troubleshooting problems, configuring hardware and software, implementing backup processes, and assessing systems for upgrades or replacement.

Key Roles and Responsibilities: Install, upgrade and maintain corporate virtual and physical PC’s, IP Telephone systems, and tablets, servers, printers, and other associated hardware and software.

Provide support for all NBL business applications ensuring minimum down and recovery time.

Ensure the deployment of new devices, including the software and hardware on the devices, is carried out according to standards and procedures.

Ensure daily Service Desk activities are carried out within the associated SLA.

Assist users with advanced models and features to increase the value and presentation of information while keeping up to date with the latest technologies.

Engineering, implementing and monitoring security measures for the protection of computer systems, networks and information.

Provide training and coaching to users and territory Support Engineers to increase knowledge and skills.

Provide related assistance as required for special projects.

Ensure that Solutions Assets are registered and updated.

Ensure network connectivity throughout LAN/WAN infrastructure is on par with technical considerations.

Monitor networks to ensure security and availability to specific users.

Support LANs, WANs, network segments, Internet, and intranet systems.

Administer and maintain servers, desktop computers, printers, routers, switches, firewalls, phones, software deployment, VPN gateways, intrusion detection systems, security updates and patches.

Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs.

Minimum Requirements: Bachelors degree in Information technology, Computer Science, Information Systems, software engineering or related field Additional certifications such as CCNA, ITIL and Azure are an added advantage Preferably 2 to 3 years of experience in the computing field Additional Information: Band: VIII AB InBev is an equal opportunity employer and all appointments will be made in-line with AB InBev employment equity plan and talent requirements.

We are a company that promotes gender equality.

Internal applicants require line manager approval.

Please note that only short-listed applicants will be contacted.

The advert has minimum requirements listed.

Management reserves the right to use additional/relevant information as criteria for short-listing.