PBX Operator PD

Job Summary PBX Operator Services is an integral part of the hospital..

The PBX Operator Services Unit is the "front door" into the hospital for both the community and those throughout the world seeking information indigenous to the UCSF Health hospitals . PBX Operator Services staff answers both internal and external calls for the hospitals.

. PBX Operator Services also provides limited patient information, when appropriate, per hospital policies.

In addition, several emergency procedures initiated throughout the medical center are executed from within the PBX Operator Services Unit.

Each of these procedures is directly linked to the welfare and safety of both patients and staff.

The telephone operator must have the ability to act independently in the absence of a supervisor or manager as well as be proactive in accomplishing tasks that relate to patient safety.

The PBX operator must have the analytical skills to provide assistance in a wide variety of areas relating to various aspects of the hospital.

Covered under University series concept / job specification for classification 4723.

Under general supervision works on operational and/or procedural assignments that are moderately difficult, requiring judgment in resolving procedural issues.

Makes recommendations to improve processes and/or procedures.

The final salary and offer components are subject to additional approvals based on UC policy.

Your placement within the salary range is dependent on a number of factors including your work experience and internal equity within this position classification at UCSF.

For positions that are represented by a labor union, placement within the salary range will be guided by the rules in the collective bargaining agreement.

The salary range for this position is $25.72 - $36.59 (Hourly Rate). To learn more about the benefits of working at UCSF, including total compensation, please visit: Required Qualifications * Excellent verbal and interpersonal communications skills.

* Good written communication skills.

* Proficient computer skills required.

(Word, excel, PowerPoint, navigate software for documentation/can train, etc.) * Basic computer literacy/CRT skills; typing and/or keyboard ability; working knowledge of (or aptitude for ) medical terminology; basic and practical clerical skills.

* Experience in monitoring critical/emergency phone lines, alarms, and coordinating emergent response.

* This position requires flexibility to orient and work at all UCSF Health locations.

* 1 year answering public facing telephones in high volume, critical information environment.

* 1 year recent hospital PBX operator experience or PBX operator in a high volume environment.

* Working knowledge in administrative procedures and processes including word processing, spreadsheet and database applications.

* Requires verbal and written communication skills, active listening, critical thinking, multi-task and time management skills.

* High School graduation or equivalent.

Preferred Qualifications * 1 year of previous work experience in a medical facility * 1 year of call center experience in the healthcare field * Ability to work in a high pressure, high volume department with individuals who are in crisis.

* Medical Terminology certification * Post-secondary education preferred