NEW ONSITE IT SUPPORT SPECIALIST IN WEST FARGO, ND, USA

Required Education

• An Associate's degree.

Required Technical Skills:

o 2-4 years of professional IT experience in desktop PC-related hardware/software technology.

o 2-4 years of professional IT experience in backend infrastructure (server, storage, database, network).

o A basic understanding of network infrastructure (switches, routers, cabling, architecture).

Soft Skills:

o Excellent communication skills.

o Customer focus.

o Self-starter; takes the initiative.

o High organizational skills.

o High accountability.

Job Responsibilities:

• Provide PC and mobile hardware and software support for factory devices and corporate IT assets.

• Provide support for PC operating system and security patch updates/deployments.

• Diagnose hardware failures or vulnerabilities and replace failed parts, replace PCs, or coordinate repairs with a 3rd party vendor.

• Perform basic network and server equipment installation under the direction of the infrastructure team.

• Assist with application/software related incidents, problems, or vulnerabilities and/or coordinate with the software provider for resolution.

• Provide Root Cause Analysis on issues impacting computers and make necessary corrections or recommendations.

• Assist with supporting Caterpillar-developed applications including initial troubleshooting.

• Assist with ERP and other site-specific account administration.

• Assist with non-standard account administration in Active Directory.

• Assist with other factory IT projects and initiatives as requested.

**Only those lawfully authorized to work in the designated country associated with the position will be considered.**

**Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client's business needs and requirements.**

Benefits:

For information and details on employment benefits offered with this position, please visit here . Should you have any questions/concerns, please contact our HR Department via our secure website .

California Pay Equity:

For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here .

Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.

If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department .

Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).