Loan Operations Servicing Associate

Job Title: Loan Operations Servicing Associate Summary of Duties Detail-orientation, accuracy, and a heart for internal customer service are the attributes we are looking for in the next associate to join our Loan Operations Team.

As a Loan Operations Servicing Associate, you utilize industry experience and knowledge to provide support to lending personnel and all other internal customers, creating and maintaining complete and accurate loan files.

What You'll Do: A Day in the Life - This role is responsible for onboarding and servicing loans in the Fiserv Premier system while ensuring compliance with agency, investor, and regulatory requirements.

The position includes processing payments, escrow disbursements, payoffs, and collateral releases, as well as preparing reports and assisting with audits.

Strong communication and problem-solving skills are essential to collaborate with internal teams, investors, and customers to resolve issues and support timely loan purchases.

What it Takes: Ability to: communicate effectively (written and verbally), maintain confidentiality, work with speed and accuracy, grasp technical information quickly, apply solid reasoning, analytical and mathematical skill, and work independently and as a team member.

Knowledge of automated underwriting and agency guidelines Proficient knowledge of Microsoft Office products, including Word and Excel Knowledge or strong desire to learn facets or core servicing software and loan products and services Bonus Points Experience working in Encompass, DecisionPro, AUS, LaserPro, GUS, What we can offer you * Medical, dental, vision, STD, LTD, Life insurance, etc.

* 17 days paid time off, 11 paid holidays, and bereavement leave * Education Assistance Program * Paid parental bonding leave * Wellness benefits * Life event coverage * Service awards * Financial benefits including 401(k) match, stock purchase plan and more * Great deals on both national and local discounts on everything from computers and vacations to phones and retail shopping.

* Logo wear discounts * Free checking account, checks and discounted bank services This position will be located at: Whitehall About Us: Heartland Bank, a Division of German American Bancorp, and its family of financial services companies employ talented, compassionate people throughout the organization, truly making German American special.

Delivering genuine, customized, personal service with a focus on truly serving customers and communities well, our employees bring the Shield of Excellence commitment to life with each and every interaction.