Store Lead Retail

Job Title Store Leader

Department Retail

Reports To Director, Retail Store Operations

Positions SupervisedAssistant Store Leader, Retail Supervisor, Retail Associate

Pay Grade R-4

Employment ClassManagement Salary Exempt

EEO Class 1.2 - First/Mid-Level Officials and Managers

Authorized Driver No

This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees may be required to follow other job-related instructions and to perform other job-related duties as requested, subject to all applicable state and federal laws. Certain job functions described herein may be subject to possible modification in accordance with applicable state and federal laws.

Summary

Responsible for the overall operation of the retail store. Achieve established sales revenue goals by providing affordable merchandise to the public that will generate funds to support the programs and services of Goodwill Columbus.

Essential Job Functions

Oversee all daily operations of the retail store. Manage resources effectively to ensure that all merchandise is rotated and processed according to quality and pricing standards to generate revenue for Goodwill's programs and services.

Meet or exceed all sales budget expectations. Provide new merchandise daily and maintain appealing displays to maximize overall sales.

Supervise a staff of Retail Associates, Retail Supervisors, and Assistant Store Leaders. Hire, train, evaluate and take corrective actions as needed. Plan work schedules to make sure store is appropriately staffed.

Abide by all company policies and procedures.

Provide excellent customer service.

Report, address, and prevent any known potential losses and work to protect GWC Assets.

Ancillary Job Functions

Manage all controllable expenses within the store.

Complete all necessary sales, production, and personnel paperwork.

Provide a safe work environment and communicate safety information to employees to keep workers' compensation claims to a minimum.

Perform other related duties as assigned.

Education and Experience - An equivalent combination of education, training and experience will be considered.

High school or equivalent education.

Three to five years of retail experience including three years of supervisory experience required; experience in the resale field is helpful.

Must have experience in production and operations management.

Knowledge, Skills, and Abilities which may be representative, but not all-inclusive of those commonly associated with this position.

Must possess strong interpersonal skills in dealing with customers and employees

Knowledge of the current resale market to maintain competitiveness.

Ability to perform the basic functions of POS programs, including cash registers and related office equipment.

Knowledge of computer software including Microsoft Word, Excel, and Outlook.

Basic math skills in order to count cash, verify deposits, and calculate various statistics.

Clear verbal communication skills and ability to give and follow written and oral instructions.

Ability to effectively organize and prioritize work as well as concentrate on multiple tasks simultaneously.

Ability to work independently and make responsible decisions.

Ability to use good judgment and think quickly and rationally in difficult or stressful situations.

Work Environment - Environmental or atmospheric conditions commonly associated with the performance of the functions of this job.

General retail store conditions. Exposed to moderate noise levels

Physical Abilities that are commonly associated with the performance of the functions of this job. The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Must be able to stand, walk, bend, push, and reach for extended periods of time.

Regularly lift and carry up to 30 pounds; heavier lifting occasionally needed.

Must have finger dexterity and hand-eye coordination to work on cash register and related store equipment.

Regular attendance is a necessary and essential function.

Issued: Approved:

Annual Review: Approved:

Employee Acknowledgement

I understand that:

This job description provides a general summary of the position in which I am employed. The contents of this job description are job requirements, and, at this time, I know of no limitations which would prevent me from performing these functions with or without reasonable accommodation. I further understand that it is my responsibility to inform my supervisor at any time that I am unable to perform these functions.

Receipt of the job description does not imply nor create a promise of employment, nor an employment contract of any kind, and that my employment is at-will.

I have read and understand this job description.

Employee: Date: