Lead Physician Liaison Various Locations

Duties and Responsibilities

Primary Job Functions:

• Develop and organize comprehensive day to day operations for physician liaisons, medical assistant, and front desk associate

• Provide support to staff for daily questions regarding workflow and policy. Escalate to an offsite contact if needed

• Create and manage weekly schedule for physician liaisons, medical assistant and front desk associate, appropriately assigning physician coverage and fulfilling the operational needs of the practice

• Serve as main point of contact for questions/concerns directed from patients and physician liaisons, medical assistant and front desk associate Serve as main point of contact for hospital communication regarding schedule changes and confirmations

• Remain in constant communication with hospital, confirming all details of schedule 1 week, 2 days, and 1 day out from current date

• Problem solve and troubleshoot immediate issues with team staffing and provider coverage

• Responsible for ordering and maintaining office supplies

• Identify opportunities for team recognition and maintain team building activities and cohesive culture

• Partner with practice operations manager in developing office operations strategy

• Make necessary physician schedule changes in the organization EMR

• Notify practice operations manager of any office issues/concerns in their absence

Secondary Job Functions:

• Participates and works with other leads and managers in developing good working relationships and processes throughout the office

• Attend all office meetings and in service as required

• Cross trained to assist with second Lead Physician Liaison

• Cross trained to help in other areas such as medical records, front desk, Medical Assisting (if applicable), etc.

• Maintain confidentiality of patient's personal and financial information by utilizing HIPAA's guidelines and regulations.

• Any other tasks as requested by the physician, practice manager, human resource manager, and/or the office supervisor2

Knowledge, Skills, and Abilities

• Ability to effectively communicate with diversified levels of patients, staff members as well as external providers and/or agencies

• Ability to problem solve and escalate issues as needed

• Detail oriented approach with a well-organized strategy to achieve optimal day to day operations

• Strong and determined work ethic

• Knowledge of medical terminology

• Skills to handle a multi-line phone system

• Knowledge of modern office procedures and methods including telephone communications, office systems, and record keeping

• Knowledge of modern business communication, including style and format of letters, memoranda, and reports

• Skill to use a personal computer and various software packages, including internet experience

• Ability to establish priorities, work independently, and proceed with objectives with little supervision

• Ability to maintain confidentiality regarding health and financial information

• Neat appearance and professional demeanor.

• Fluent in English

Credentials and Experience

• Must have high school diploma or equivalent

• Must have at least 2 years experience working in a medical environment

• Certified or Registered MA or Assessment Based Recognition in Order Entry

Special Requirements

• Willingness to serve as a leader within the office

• Willingness to learn new tasks, be cross-trained within office, and be flexible with work load to help office flow, including assisting co-workers.

• Flexibility in working hours; willing to work occasional overtime.

Physical Demands

• Applies the principles of body mechanics in lifting or moving charts, boxes, or equipment (occasional)

• Must be able to independently lift 25 pounds (occasional)

• Must be able to sit (frequent), stand (frequent), walk (frequent), stoop (frequent), bend over (frequent), and type on keyboard (frequent).

Work Environment

• Medical office requiring some contact with adult patients

Ohio Gastroenterology Group offers a nice life/work balance and a great benefits package that includes:

Medical, dental and vision coverage- benefits are effective the first of the month following 30 days of employment

Company paid life insurance and short term disability

Generous paid time off plans (vacation, sick and personal)

7 paid holidays

Two retirements plans:

401(k) plan that offers a 3% safe harbor contribution with immediate vesting as well as annual profit sharing contributions.

Cash balance pension plan - company contributes 2.5% and offers full vesting after 3 years of employment.

Tuition reimbursement programs

Employee appreciation programs

Uniform reimbursement programs

Growth opportunities

Learning and development training

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.