Virtual Medical Receptionist

Job Title: Virtual Medical Receptionist (Remote)

About the Client: Our client is a well-established U.S.-based healthcare provider specializing in skin health and treatment. They are recognized for their patient-focused approach, compassionate team, and commitment to delivering high-quality care in a supportive environment.

Overview: The Virtual Receptionist serves as the first point of contact for patients, providing a welcoming and efficient experience over the phone and through digital channels. This remote role is crucial in supporting smooth practice operations and ensuring excellent patient service on behalf of our U.S.-based healthcare client.

Responsibilities:

Appointment Scheduling & Coordination

Answer and manage a high volume of inbound calls using the Weave softphone system

Schedule, reschedule, and cancel patient appointments in the EMR system (Athena)

Fill cancelled slots promptly and manage waiting lists

Send appointment confirmations and reminders via phone, text, or email

Patient Communication & Support

Provide friendly, accurate information to patients regarding services, policies, and appointment logistics

Gather and verify patient demographics and insurance information

Support pre-authorization processes as needed

Document patient interactions accurately in the EMR

Collaboration & Admin Support

Coordinate with onsite/admin staff for any tasks requiring physical presence

Relay messages to the appropriate staff members promptly

Maintain confidentiality and comply with HIPAA guidelines

Qualifications:

At least 3 years of experience in customer service, preferably in a medical /healthcare setting.

Experience in dermatology or specialty practices is a plus.

Hands-on experience with EMR systems (Athena experience is a plus).

Familiarity with phone systems/softphones (Weave experience is a plus).

Strong organizational skills and ability to manage multiple tasks simultaneously.

Excellent verbal and written communication skills.

Knowledge of insurance verification and pre-authorization processes.

Schedule: GY shift / 8:30 AM to 5:30 PM EST

Setup: Remote / WFH

Why Join STAFFVIRTUAL?

Competitive compensation and benefits package

HMO Day 1 + FREE dependent coverage

De minimis and allowances

Attendance bonus

Paid time offs

Company-provided work setup (laptop, monitor, accessories)

Training, career growth, and global exposure

A collaborative and supportive team culture

If you're a motivated, client-focused professional who's ready to grow with a company that values people and performance, we’d love to hear from you. Apply now and join our dynamic team at STAFFVIRTUAL!