Customer service specialist

Customer Support Agent – Turkish Market

Company: NXGN GLOBAL

About Us

NXGN GLOBAL is a rapidly expanding customer support and BPO company headquartered in Bucharest. We provide high-quality customer service solutions to international clients, combining professionalism, cultural awareness, and a commitment to delivering exceptional customer experiences.

Role Summary

We are seeking motivated and detail-oriented Customer Support Agents to join our Bucharest office. The successful candidates will provide front-line support to our Turkish-speaking clients, ensuring efficient resolution of inquiries across multiple communication channels, including phone, email, and live chat.

Key Responsibilities

Deliver outstanding customer service to Turkish-speaking clients.

Manage incoming calls, emails, and chat interactions in a professional and empathetic manner.

Resolve issues promptly and effectively, escalating cases where appropriate.

Accurately document customer interactions within company systems.

Collaborate with internal departments to maintain service quality and client satisfaction.

Uphold NXGN GLOBAL’s standards of excellence and professionalism in all client engagements.

Candidate Profile

Native-level fluency in Turkish, with good English proficiency (working level).

Strong interpersonal and communication skills.

Demonstrated problem-solving ability and resilience under pressure.

Proficiency with basic computer applications (MS Office, CRM systems).

Previous experience in customer service or call centers is advantageous but not mandatory.

What We Offer

Full-time, on-site position in a modern Bucharest office.

Daily corporate breakfast and lunch provided.

Competitive compensation package, including performance-based bonuses.

Supportive, multicultural workplace environment.

Clear opportunities for career advancement within NXGN GLOBAL’s international operations.

Structured schedule of 8 working hours per day.

Application Process

Interested candidates are invited to submit their CV (in English or Turkish).