Infrastructure & Cloud Operations Lead

Medical Network of Alaska improves healthcare access, value, and quality by building relationships with healthcare organizations that empower expert administration and support; we share resources and streamline processes to provide more efficient delivery of a more effective standard of care.

The Infrastructure & Cloud Operations Lead is responsible for ensuring the reliability, security, and performance of core IT infrastructure and cloud services across the organization and partner groups. This role oversees backup and disaster recovery, virtualization, networking, security, monitoring, and endpoint/device management, aligning operations with ITIL practices and healthcare compliance standards (HIPAA, SOC2, etc.).

Essential Duties and Responsibilities include the following. Other duties may be assigned.

Core Operations & Infrastructure

Manage server, storage, and virtualization environments (VM provisioning, resizing, deprovisioning).

Administer file shares, NAS permissions, DNS, DHCP, VLANs, and network port configurations.

Oversee certificate management (SSL/TLS/S/MIME) from request through installation/renewal.

Ensure endpoint and device lifecycle management, including OS reimaging, remote wipe, and secure retirement.

Coordinate with telecom vendors and manage phone/fax/voicemail systems, number porting, and call flows.

Cloud & Disaster Recovery

Administer cloud-based services and integrations (Azure/M365, Intune, Endpoint Central).

Define and maintain backup/snapshot policies and ensure recovery testing (VM/file/share/DB).

Lead disaster recovery (DR) exercises and failover events, ensuring compliance with recovery time and recovery point objectives (RTO/RPO).

Manage VPN peers, firewall rule changes, QoS, and traffic prioritization.

Security & Monitoring

Oversee monitoring tools and alerting thresholds to ensure proactive detection of issues.

Manage Cisco Secure Endpoint Detection & Response (EDR) and coordinate security patching and update workflows.

Work closely with Security & Compliance to implement infrastructure security policies and participate in risk remediation.

Leadership & Governance

Serve as the accountable lead in the RACI for Infrastructure & Cloud Ops service lanes.

Participate in the Change Management process, ensuring proper risk assessment, documentation, and approvals.

Mentor IT staff and provide escalation support for complex technical issues.

Partner with other IT service lane leads (Identity, Endpoints, Security, Clinical Systems) to ensure end-to-end service delivery.

Competencies

To perform the job successfully, an individual should demonstrate the following competencies:

Analytical - Synthesizes complex or diverse information; collects and researches data; uses intuition and experience to complement data; designs work flows and procedures.

Continuous Learning - Assesses own strengths and weaknesses; seeks feedback to improve performance; pursues training and development opportunities; strives to continuously build knowledge and skills; shares expertise with others.

Job Knowledge - Competent in required job skills and knowledge; exhibits ability to learn and apply new skills; keeps abreast of current developments; requires minimal supervision; displays understanding of how job relates to others; uses resources effectively.

Use of Technology - Demonstrates required skills; adapts to new technologies; troubleshoots technological problems; uses technology to increase productivity; keeps technical skills up to date.

Design - Generates creative solutions; translates concepts and information into images; uses feedback to modify designs; applies design principles; demonstrates attention to detail.

Problem Solving - Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional topics.

Project Management - Develops project plans; coordinates projects; communicates changes and progress; completes projects on time and budget; manages project team activities.

Customer Service - Responds to requests for service and assistance; meets commitments.

Communications - Keeps others adequately informed; selects and uses appropriate communication methods.

Cooperation - Exhibits tact and consideration; offers assistance and support to co-workers; works cooperatively in group situations; works actively to resolve conflicts.

Managing Customer Focus - Establishes customer service standards; monitors customer satisfaction; develops new approaches to meeting customer needs.

Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; demonstrates group presentation skills; participates in meetings.

Teamwork - Balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; able to build morale and group commitments to goals and objectives; supports everyone's efforts to succeed.

Written Communication - Writes clearly and informatively; edits work for spelling and grammar; able to read and interpret written information.

Delegation - Delegates work assignments; matches the responsibility to the person; gives authority to work independently; sets expectations and monitors delegated activities; provides recognition for results.

Quality Management - Looks for ways to improve and promote quality; demonstrates accuracy and thoroughness.

Visionary Leadership - Inspires respect and trust; provides vision and inspiration to peers and subordinates.

Business Acumen - Aligns work with strategic goals.

Ethics - Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and principles; upholds organizational values.

Organizational Support - Follows policies and procedures; completes administrative tasks correctly and on time; supports organization's goals and values; benefits organization through outside activities; supports affirmative action and respects diversity.

Strategic Thinking - Develops strategies to achieve organizational goals; understands organization's strengths & weaknesses; analyzes market and competition; identifies external threats and opportunities; adapts strategy to changing conditions.

Adaptability - Adapts to changes in the work environment; manages competing demands; able to deal with frequent change, delays, or unexpected events.

Personal Appearance - Dresses appropriately for position; keeps self well groomed.

Attendance/Punctuality - Is consistently at work and on time; ensures work responsibilities are covered when absent; arrives at meetings and appointments on time.

Dependability - Follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary to reach goals.; completes tasks on time or notifies appropriate person with an alternate plan.

Initiative - Seeks increased responsibilities; takes independent actions and calculated risks; looks for and takes advantage of opportunities.

Innovation - Develops innovative approaches and ideas; presents ideas and information in a manner that gets others' attention.

Judgement - Displays willingness to make decisions; exhibits sound and accurate judgment; supports and explains reasoning for decisions; includes appropriate people in decision-making process; makes timely decisions.

Planning/Organizing - Prioritizes and plans work activities; uses time efficiently; plans for additional resources; sets goals and objectives; organizes or schedules other people and their tasks; develops realistic action plans.

Quality - Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality.

Quantity - Meets productivity standards; completes work in timely manner; strives to increase productivity; works quickly.

Safety and Security - Observes safety and security procedures; determines appropriate action beyond guidelines; reports potentially unsafe conditions; uses equipment and materials properly.

Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Bachelor’s degree in Computer Science, Information Systems, or related field (or equivalent experience).

5+ years in infrastructure/cloud operations with leadership or senior engineer experience.

Expertise with VMware, Windows Server, Active Directory, and core networking (DNS, DHCP, VLANs, VPN).

Hands-on experience with Microsoft 365, Intune, Endpoint Central, and enterprise backup/replication solutions (Veeam).

Familiarity with healthcare IT environments and HIPAA security requirements strongly preferred.

Strong troubleshooting skills and ability to manage incidents under pressure.

Excellent communication and documentation skills; able to interface effectively with executives, peers, and end users.

What You’ll Love About Us:

Great Company Culture- We embrace diverse perspectives and provide the freedom to grow, innovate, and create.

Make an impact. We are about your individuality by giving you the freedom to grow and create within the company.

Rest and Relaxation-

Enjoy 15 days of paid time off with an increase after five years and six paid holidays!

Health Benefits- Access to medical, dental, and vision plans, with HSA and FSA options, as well as short- and long-term disability coverage. We also provide $25,000 in employer-paid life insurance for added peace of mind.

Prepare for the future- Fidelity 401(k) with a generous employer match of up to 4.5% and access to a personal financial planner.

Healthy Working Environment.- We prioritize a safe, empowering, and inclusive work culture.

Because our team members are trusted to handle sensitive information, we require all candidates that receive and accept employment offers to complete a background check and drug screen before official employment.

Medical Network of Alaska, LLC is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.