Team Lead Customs

Job Req Number: 93855

Time Type: Full Time

HR Recruitment Specialist: Aaron Carreon

Key Tasks & Deliverables:

Operational and Team Management:

Oversee assigned countries migrated into MNL ISSC Customs team.

Strategize to drive process optimization, accountability, and ownership

Monitor team and individual performance and ensure that performance is within expectation (based on defined SLA)

Provide guidance on process design and optimization

Propose process changes where needed to drive efficiency and improve execution

Act as an ambassador of BSS MNL ISSC.

Prepare and present performance report to internal and external stakeholders

Quality and compliance responsibilities under NDA / attention given to predetermined processes, SOPs

Work closely with the associates to increase productivity and assist in creating positive working relationships with all stakeholders

Maintain all areas of Health and Safety relevant to the working environment & staff teams.

Planning and organization of resources planning and requirements

Escalation of irregularities to Business Support Services Manager for Customs

Perform weekly coaching with team leads

Take the lead to help resolve reoccurring issues

Drive continuous improvement of the team and related processes.

Work under the direction of superiors

Drives completion of tasks and processes within agreed SLA to leaders and members

Proactively find means to deliver and raise the performance of the teams managed

Actively engage with relevant Stakeholders and conduct regular touchpoints

Team Leadership & Coaching:

Create an environment orientated to trust, open communication, creative thinking, and cohesive team effort.

Motivate and inspire team leaders and members

Lead by setting a good example (role model) – behavior consistent with words

Facilitate problem solving and collaboration

Maintain healthy group dynamics

Intervene when necessary to aid the group in resolving issues

Help keep the team focused & on track

Ensure to meet KPI Targets

Implementation support (off- / on-site) for the migration of countries under Customs team.

Resolution of issues on operational level and address employee performance & conduct as needed

DSV – Global Transport and Logistics

DSV is a dynamic workplace that fosters inclusivity and diversity. We conduct our business with integrity, respecting different cultures and the dignity and rights of individuals. When you join DSV, you are working for one of the very best performing companies in the transport and logistics industry. You’ll join a talented team of approximately 75,000 employees in over 80 countries, working passionately to deliver great customer experiences and high-quality services. DSV aspires to lead the way towards a more sustainable future for our industry and are committed to trading on nature’s terms.

We promote collaboration and transparency and strive to attract, motivate and retain talented people in a culture of respect. If you are driven, talented and wish to be part of a progressive and versatile organisation, we’ll support you and your need to achieve your potential and forward your career.

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