General Manager at Box Canyon Lodge and Hot Springs

Job Description

Immersed in nature, this property and the healing hot springs has helped visitors reconnect with the outdoors for centuries. Originally home to the Ute Indians, the Ouray hot springs have been a beacon to many but our property first became a hotel after World War II. Ever since, guests continue to come to the mountains to experience a tranquil retreat among the forest.

GENERAL MANAGER

The General Manager is responsible for all aspects of the operation, including the overall guest experience, front office, housekeeping, maintenance, and food and beverage. This role requires strong leadership and a genuine desire to meet the demands of a design-led and tech-forward hotel environment. If you are interested in playing a critical role at a fast-growing tech-enabled hospitality company, this role is for you!

Responsibilities:

Ensure Life House’s proprietary software is efficiently and effectively used across all departmental teams

Maintain high guest satisfaction scores, ensuring any guest concerns are addressed in a timely and professional manner

Oversee property expenditure, controlling labor, OS&E, and food costs

Execute payroll and scheduling

Recruit, hire, and train personnel in compliance with staffing needs

Manage Front Office team to ensure the guest experience is seamless, welcoming, and comfortable

Provide leadership to Housekeeping & Maintenance teams, facilitating the highest standards of cleanliness and facility condition

Oversee culinary and front of house restaurant operations

Ensure company SOPs are properly followed and executed

Develop property specific policies and procedures on an as-needed basis

Build and maintain a positive rapport with the local community

Establish and maintain a positive workplace culture

Perform other duties as assigned to meet the needs of the business

Requirements & Experience

1+ years of hotel management experience

Flexible in schedule and willing to meet the demands of a 24-hour operation

Proficient in HR functions, including payroll, hiring, training, etc.

Self-motivated, well organized, ability to motivate others

Results-driven leader with the ability to make the right executive decisions without the need for escalation

Compensation & Benefits

Competitive pay

Generous Paid Time Off & Sick Policies

Opportunity to work in an environment fostering an innovative approach to hotel operations that encourages initiative and leadership

Working with highly talented people who are extremely passionate about their craft

Leadership & professional development growth opportunities

Paid time off

Referral program

Ideal Candidate

Strong hotel operations knowledge, including personnel and labor relations, building maintenance, and budget forecasting

Experience with G-Suite and its various applications (docs, sheets, calendar, etc.)

Familiarity with Asana and Slack (preferred)

Familiarity with Apple products and applications (preferred)

About Life House

Box Canyon Lodge & Hot Springs is managed by Life House, a venture-backed, vertically integrated hotel brand, operator, and technology company. We operate hotels under our guiding mission to have travel be more meaningful and accessible for guests and make hotels more profitable and seamlessly operated for owners. From motels to ultra-luxury boutiques, our technology and management formula is best suited to any independent property in every market.

We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.