Customer Service Rep II

Customer Service Rep II

Las Vegas, NV

3+ Month Contract - Possible Temp To Perm

Pay: 20/hr, W 2

Additional Job Details:State filing experience a plus.

100% onsite in Vegas

7:30 AM- 4 PM asap for 3 months with possibility to extend

Typing test and spelling/grammar assessment required, please include copy of test results with the resume--targeting 60WPM

We need someone who can process VO/RA mail and SOPs. Ideal candidates will meet the tech and skills requirements, and is looking for a permanent position, but temp-to-perm is not required. This role also manages client support, so customer service and industry experience would be very helpful.

Dependable transportation

Valid DL, insurance, and registration

Cell phone for contact method and app logins

Cash handling for money orders and postage

Opening/closing office with office key & alarm code (key/code are issued when temps convert)

Weekly mail drops at US Government Client (must be able to take registered mail to the counter on occasion)

Monthly forms/report drops at specific US Government Client location

Client support via phone/chat/email (basic at first, then more complex support as the agent learns)

Process client VO mail daily

Process RA mail daily

Process SOPs when received (9am - 3pm)

Manage and add office supplies to carts for approval weekly

Provide backup support to team as needed