Residential Security Agent (On Call)

Residential Security Agent

We will be accepting applicants in any of the following locations: Santa Barbara, San Anselmo, or Los Angeles, CA. The Residential Security Agent (RSA) an essential role in the overall security program and will be responsible for the safety and security of personnel, assets, facilities and information for the company and at our Private Estate. The RSA will monitor a variety of technologies, including access control, video surveillance and alarm systems, to provide security service and threat elimination. The Officer will respond to security related incidents, medical crises, safety incidents, natural disasters and other emergencies and dispatch security officers, police, fire, EMS personnel and other services, as required. The Officer will be responsible for constantly touring, observing, and maintaining perimeter security of the property and providing a physical presence at all times. Duties and responsibilities also include investigating incidents, escalating situations to appropriate parties in the Security Operations Center (SOC), filing incident reports and other related protective duties. Additionally, The Agent is responsible for the effective and efficient processing of all information relevant to the security operation which includes but is not limited to: effective distribution of phone calls, executing and receiving notifications, effective distribution and action of all information received electronically via email, intranet, service requests, shift activity logs and incident reports. As an RSA, you may be required to work nights, weekends, holidays and a considerable amount of time outdoors; you may also be required to travel domestically and internationally. Applicants should be in good overall physical, mental and emotional condition, have a reputation as a team player and be willing to work long hours with ever-changing schedules.

Primary Responsibilities and Accountabilities:

Patrols property perimeter

Monitors, tests and responds to intrusion and other alarm systems at multiple locations

Uses closed circuit TV (CCTV) video surveillance systems to confirm status of security systems and confirm authorization of individuals requesting access to any secure area

Monitors and operates computer systems effectively. Takes appropriate action

Responds and/or dispatches security staff as appropriate and issues equipment

Handles security issues or emergency situations appropriately, and contact local emergency responders; police, fire dept., EMT's

Assists shift supervisors in the deployment of security personnel and security personnel activities

Documents and investigates security events and incidents

Reports safety concerns, security breaches and unusual activity both verbally and in writing

Builds, improves and maintains effective communication and relationships with co-workers, staff, subcontractors, vendors and guests

Communicates effectively with staff, guests, and employees via radio, telephone, email and in-person

Fully participate in training and certification programs to enhance your ability/effectiveness

Be thoroughly familiar with our security operations manuals, post orders, policies procedures and instructions

Has experience and effectively use Microsoft products such as Word, Excel & Power Point

Remains flexible to an ever-changing environment and adapts well to different situations

Has the ability to multi-task and work effectively under pressure or stressful situations in a calm and professional manner

Maintain the highest standards of professionality, privacy and confidentiality

Requirements:

Minimum of a high school diploma. And a minimum 5 years of prior security, military or law enforcement background with 2 years of supervisory experience

Possess strong computer skills and demonstrate the ability to effectively operate and manage security tools and processes. Systems include but are not limited to access control, intrusion alarm systems, CCTV, and communications equipment

Must have a current CCW permit

Outstanding interpersonal and communications skills are required in both the written and verbal format, in all delivery formats (i.e., in-person, via radio, via telephone etc.)

Ability to work in a team-oriented environment and the ability to work independently

Neat and professional appearance

Friendly and professional demeanor

Ability to provide quality customer service

Requires the ability to walk up to 2 miles and 3 flights of stairs

Ability to sit at a computer for 80% of the day

Standing as needed

Benefits:

Medical/Dental/Vision with Generous Cost Sharing

Employer-Paid Life Insurance and Long-Term Disability Policy

Flexible Spending Account

Aflac short-term disability options

401k with Company Match

Family Care with Urbansitter membership

Generous PTO Policy

Education/Tuition Reimbursement

Yearly Performance Review

Discretionary Bonus Opportunities

Coaching programs

Compensation Range: $40/hour