Vendor Patient Care Lead

Position Overview

We are seeking a detail-oriented and strategic Vendor Lead to oversee our vendor relationships and ensure optimal performance, compliance, and value delivery. The ideal candidate will thrive in a fast-paced, collaborative culture that values innovation and service excellence.

This role is critical in supporting business operations through effective vendor contract negotiation, performance tracking, and strategic alignment. The Vendor Manager will collaborate closely with our internal training and leadership teams, as well as manage external vendor partners.

Key Responsibilities

Contract Negotiation and Management:

Drafting, negotiating, and managing contracts with vendors, ensuring they meet the organization's requirements and legal standards.

Performance Monitoring:

Tracking vendor performance against agreed-upon metrics, identifying areas for improvement, and taking corrective actions.

Risk Management:

Identifying potential risks associated with vendors, such as financial instability or non-compliance, and developing mitigation strategies.

Relationship Management:

Building and maintaining strong relationships with vendors to foster collaboration and ensure open communication.

Compliance:

Ensuring vendors adhere to all relevant policies, regulations, and contractual obligations.

Strategic Planning:

Contributing to strategic planning related to vendor management, identifying opportunities for cost savings and process improvements.

Qualifications

Strong negotiation and communication skills.

Excellent analytical and problem-solving abilities.

Proficiency in vendor management software and tools.

Experience in vendor management or procurement.

Strong organizational and project management skills.

Ability to work independently and as part of a team.

Work Environment

Hybrid work model: remote and on-site work required (Columbus, OH).

Collaborative, fast-paced environment with a strong focus on innovation and service excellence.

Opportunities for career growth and professional development.

Success Metrics

Contract & Cost Management

Cost savings achieved through negotiations (e.g., 10–15% reduction year-over-year)

Contract compliance rate (target: 100%)

Time to close vendor agreements (e.g., average < 30 days)

Vendor Performance & Service Quality

% of vendors meeting or exceeding SLAs/KPIs (target: 90%+)

Number of performance improvement plans (PIPs) initiated vs. resolved

Vendor scorecard results (average score target: 4 out of 5)

Customer/end-user satisfaction with vendor services (via internal surveys)

Relationship & Communication Management

Vendor engagement score (based on surveys or relationship health metrics)

Internal stakeholder satisfaction score (with vendor collaboration & support)

Strategic Contribution

Number of cost optimization or process improvement initiatives led

Value delivered through vendor partnerships (quantified as ROI or efficiency gains)

Alignment of vendor strategy with organizational goals (evaluated during performance reviews or strategic planning sessions)

Our Offer To Ensure You Choose Gifthealth

Competitive salary and a comprehensive benefits package, including healthcare, dental, and vision insurance.

Retirement savings plan (401k) with company match.

Generous paid time off.

Continuous professional development opportunities in a supportive and innovative work environment.

A chance to be at the forefront of transforming pharmacy education and directly impacting patient care.

Gifthealth is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Join us in transforming healthcare and making a difference in people's lives. Apply today!