Service Manager

Job Description

Benefits:

401(k) matching

Competitive salary

Health insurance

Service Manager for Residential HVAC company specializing in Maintenance, Repair, and Replacement.

Responsibilities

Are you a proven leader in the HVAC industry looking to take your career to the next level? One Hour Heating & Air in Wilmington, DE is seeking a Service Manager to lead our service team, drive performance, and ensure exceptional customer satisfaction.In this upside-down management system, you will actually work for your technicians, providing the support they need to deliver exceptional customer service. This includes but is not limited to, recruiting new techs, retaining the techs you have, providing access to technical and sales training, coaching, managing their schedules, ensuring they have the necessary tools, and enforcing the policy and procedures of the company. You will start with +/- 15 techs then work with your peers to double in size.

Benefits

Competitive salary $79,000.00 + performance-based bonuses.

Health, dental, and vision insurance.

Paid time off & holidays.

401(k) retirement plan. + company matches up to 4%

Ongoing leadership and technical training.

QUALIFICATIONS FOR AN HVAC SERVICE MANAGER

Proven HVAC industry experience (technician, field supervisor, or management).

Strong leadership and coaching skills.

Excellent communication and organizational skills.

A passion for training, motivating, and developing others.

EPA certification (required). NATE or additional certifications (preferred).

Lead, mentor, and develop a team of HVAC service technicians.

Oversee daily service operations, scheduling, and quality control.

Ensure all work meets company standards for safety, professionalism, and customer satisfaction.

Monitor KPIs (average ticket, revenue per tech, club membership sales, closing percentage).

Coach and train underperforming team members, recognize high performers, and maintain a winning culture.

Provide technical guidance, field support, and hands-on leadership.

Partner with the General Manager to meet revenue and profitability goals.

Full-time