Chief of Operations, People, and Culture

Full-time

Description

JOB SUMMARY

The Chief of Operations, People and Culture (COPC) reports to the Executive Director and is a member of the ACLU of Virginia’s Senior Leadership Team (“SLT”). The COPC is responsible for maintaining the overall and day-to-day operations of the organization. The COPC will provide hands-on oversight of administrative, facilities, procurement, EDIB efforts, human resources, and operational functions for the office; supervises a team of staff across these functions; and serve as lead staff managing outside service providers. The COPC directly supervises the HR Manager, the Executive Assistant and the Administrative Assistant to ensure that the administrative needs of the organizations are satisfied. The COPC is a partner of, and adviser to, the Executive Director, and will help provide support for the Board of Directors, and as the chief equity officer helps build and sustain a culture of inclusion.

RESPONSIBILITIES

People and Culture:

Partners with the Executive Director and the SLT on leading the development of a culture of inclusion that informs all that we do;

Oversees affiliate EDIB initiatives and serves as the champion for staff EDIB working group, ensuring members of the staff are integrated into equity strategy and practice. Acts as a liaison between the staff working group and the SLT and the Board. Represents the affiliate in national EDIB initiatives.

Ensures we have systems in place to identify, discuss, and address equity issues impacting our work and our staff;

Stays abreast of research and best practices in equity and inclusion and adapts them to the ACLU-VA culture;

Oversees consciousness-raising efforts, including affinity groups, staff dialogues, workshops, presentations, and other mediums.

Provides leadership, collaboration, and support to staff to differentiate our organizational vision for diversity, equity, inclusion and belonging into role-specific actions and performance management/accountability systems; and to ensure that our anti-racist vision is infused into the DNA of the organization through its systems, tools, policies, structures, and practices.

Human Resources Oversight:

Provides big picture oversight of the management of the human resources program, including collective bargaining and labor union relations through supervision of the HR Manager to ensure rights of employees in the union and provide for effective management;

Ensures compliance with federal, state and local labor laws;

Manages administration of collective bargaining agreement, including compliance training and guidance for managers and implementation of grievance and arbitration procedures;

Advises the board, managers and employees on sensitive labor and employee relations matters, including providing guidance in managing performance issues and disciplinary actions;

Manages formal and informal complaints and grievances, oversees investigations and advises the affiliate on a full range of employee relations matters including informal and formal grievances;

Facilitates on-going communication and working relationships with employee representative organizations including coordination of joint labor-management committee;

Develops and recommends Human Resources policies and procedures concerning employee relations and personnel practices;

Conducts interviews and gathers information for employee relations matters such as harassment allegations, work complaints, or other concerns; informs appropriate staff when additional investigation is required;

Maintains current knowledge of employee and labor relations trends, legal decisions, and statutory changes; conducts research necessary to support employee relations;

Provides consultation and recommendations regarding human resources functions and benefits systems, i.e., compensation and salary administration, employee rewards and benefits programs, professional development, time away and leave policies, recruitment and hiring practices;

Oversees payroll processing, timekeeping and benefits administration;

Oversees strategies to reduce turnover, improve onboarding, and promote internal advancement;

Develops and implements strategies for succession planning, and training and development; and

Implements and optimizes HR systems, tools, and analytics to support data-driven decision-making, while maintaining a commitment to EDIB principles.

Administration and Operations:

Facilitates smooth functioning of the office and organization;

Serves as point person for vendor contracts;

Supervises IT consultants and service contracts;

Oversees facility management, maintenance and leases; inventory of equipment;

Oversees compliance with and related reporting regarding Virginia affiliate and national ACLU;

Oversees security and evaluates and mitigates risk to the organization, ensuring organizational compliance and risk management.

Ensures that IT infrastructure is aligned with organizational and staffing needs;

Guides business technology decisions, purchasing and project implementations;

Drives initiatives to improve internal systems, enhance operational efficiency, and strengthen cross-functional collaboration.

Designs and implements systems that support sustainable growth and evolving programmatic needs.

Develops and enforces administrative policies and procedures to ensure regulatory compliance, ethical practices, and organizational consistency; and

Oversees the preparation and implementation of internal controls, risk management framework, and business continuity plans to safeguard operations.

Requirements

REQUIRED QUALIFICATIONS:

Bachelor’s Degree and at least 7 years at the management level in nonprofit organization(s);

At least 5 years of risk management, compliance, regulatory or audit experience;

Experience with in developing, evaluating and implementing information security or technology controls;

Excellent leadership and management skills and experience creating effective processes, systems, and structure incorporating an EDIB lens;

Excellent written and verbal communication skills;

Excellent organizational and planning skills with strong attention to detail;

Excellent interpersonal communication skills including problem-solving and a clear commitment to confidentiality;

Demonstrated ability to motivate, lead and collaborate with colleagues in positive, team-oriented approach;

A thorough understanding of laws, regulations, and guidelines related to HR and contract negotiations;

Ability and willingness to work evening and weekend hours, if needed;

Firm commitment to diversity and professional development for all staff;

Demonstrated commitment to the cause of civil liberties and the mission and principles of the ACLU;

Passionate about, and substantial experience related to, workplace inclusion, equity, and leadership development;

A commitment to the mission and values of the ACLU of Virginia, and to racial justice and civil rights and an understanding that these issues are central to overall protection of civil liberties; and

A commitment to diversity, equity and inclusion, to refrain from unlawful discrimination and to comply fully with all applicable laws; a personal approach that values the individual and respects differences of race, ethnicity and national origin, age, gender, sexual orientation, gender identity, religion, ability and socio-economic circumstance, and able to work with diverse individuals within the organization and broader community.

DESIRABLE EXPERIENCE, SKILLS & ABILITIES

Current SPHR or SHRM-SPC certification

Ability to speak and/or write in Spanish, Korean, Vietnamese, Tagalog, Arabic or other language regularly spoken in Virginia; and

Familiarity and/or expertise in a broad range of civil liberties.

EQUIPMENT USED

Computer, phone, copier, printer

SALARY RANGE: The salary range for this position is $114,000 to $171,000, with a midpoint of $144,000. Compensation offers will generally be somewhere between the starting point and the midpoint of the range and are based on a candidate's specific experience and current market factors at the time of the offer. To preserve the opportunity for advancement, we do not typically hire above the midpoint of the range.

In addition, we offer excellent benefits including paid time off, generous paid holidays, a 401k plan with employer contribution, flexible spending account, paid medical, dental, and vision insurance, 50% employer-paid dependent medical coverage, life insurance, wi-fi stipend, wellness stipend, student loan assistance, annual sick leave, short-term and long-term disability insurance, and professional development allowances.

DISCLAIMER: Nothing in this job description restricts the Executive Director's right to assign other duties or responsibilities to this job at any time.

The ACLU of Virginia is an equal opportunity employer. We strongly encourage applications from Black, Indigenous, and other people of color, immigrants, people with disabilities, bi- or multi-lingual (including Indigenous languages) speakers, multi-cultural individuals, members of the LGBTQ community, those who have been formerly incarcerated or are currently under supervision, and other people from underrepresented and historically marginalized groups. We seek to build a diverse team and an inclusive organizational culture. All qualified applicants who share our vision and who have a desire to contribute to our mission are encouraged to apply.

The ACLU of Virginia is committed to providing reasonable accommodations to individuals with disabilities. If you are a qualified individual with a disability and need assistance applying online, please email . If you are selected for an interview, you will receive additional information regarding how to request an accommodation for the interview process.

Salary Description

$117,000 to $171,000 with a midpoint of $144,000