Help Desk Analyst I

Job Description

We are looking for a proactive Help Desk Analyst I to join our team in Milton, Massachusetts. In this fully onsite, Contract-to-permanent role, you will play a key part in supporting innovative simulation technology used for nursing education. This position requires a hands-on approach, offering an exciting opportunity to work directly with lab equipment and simulation tools while assisting nursing students and faculty.

Responsibilities:

• Provide technical support for simulation technology and lab equipment, ensuring smooth operations during nursing simulations.

• Troubleshoot hardware and software issues related to mannequins and other lab devices.

• Set up and maintain simulation equipment, including simulated blood, wounds, and other medical training tools.

• Collaborate with nursing students and staff to facilitate simulations and answer technical questions about the equipment.

• Perform software updates and inventory management for simulation devices.

• Work closely with the Director of Simulation and Experiential Learning to address technology needs and improve processes.

• Partner with IT support to resolve technical challenges and implement solutions.

• Ensure all simulation tools are functioning properly to enhance nursing students' learning experiences.

• Adapt to a fast-paced environment and prioritize tasks effectively while maintaining clear communication with team members.

• Maintain a willingness to learn and train on specialized simulation technology.• 1-3 years of experience in technology support or a related field.

• Strong interest in learning and working with simulation technology; prior experience with mannequins or medical devices is not required.

• Excellent communication skills and the ability to collaborate effectively with diverse teams.

• Comfort with working in a lab environment that includes simulated medical tools and scenarios.

• Ability to troubleshoot and problem-solve hardware and software issues.

• Flexibility to switch between tasks and manage stressful situations efficiently.

• Familiarity with basic technical concepts, including hardware and software support.

• Willingness to work fully onsite during standard business hours with some flexibility.