Service Advisor - Shults Ford Wexford

Job Description

Service Advisor – Shults Ford Wexford

Deliver Exceptional Service. Build Your Career.

Shults Ford Wexford—The #1 Ford dealer in Pennsylvania—is growing and looking for a motivated, customer-focused Service Advisor to join our award-winning team. If you’re a people person who enjoys solving problems, helping customers, and working in a fast-paced environment, this is your opportunity to build a long-term career in the automotive industry.What You’ll Do:

• Welcome customers with a friendly, professional approach.

• Schedule appointments and manage shop workflow efficiently.

• Document vehicle concerns and explain repair recommendations clearly.

• Serve as the link between technicians and customers to ensure accuracy and timeliness.

• Review completed work and invoices with customers at pick-up.

• Follow up to ensure satisfaction and encourage repeat business.

• Meet and exceed service sales and customer satisfaction goals.What We’re Looking For:

• Service Advisor or automotive customer-service experience preferred, not required.

• Strong interpersonal and communication skills.

• Ability to multitask in a fast-paced environment.

• Basic automotive knowledge; Ford experience a plus.

• Proficiency with Reynolds & Reynolds or similar systems.

• Valid driver’s license and a clean driving record.Why Join Shults Ford?

• Competitive pay + performance-based bonuses.

• Health, dental, and vision insurance.

• 401(k) with company match.

• Paid time off and holidays – no Sundays!

• Employee vehicle and service discounts.

• Ongoing Ford training and certification programs.

• Family-owned dealership culture with career advancement opportunities.

Ready to Take the Next Step?

Shults Ford is proud to be an equal opportunity employer and does not discriminate on the basis of race, religion, national origin, age, disability, veteran status, or any other protected category.

Full-time