Customer Support Specialist Sofia
Description:
Location: Sofia, Bulgaria (On-site; hybrid option after 6 months)
Schedule: MonFri, 09:0021:00 (8-hour shifts)
Start Date: 13 October 2025
About the Role:
Join our B2C team as a Customer Support Specialist! Support German- and English-speaking customers via phone and email, providing accurate, empathetic, and professional assistance. The role begins on-site with the possibility of hybrid work after 6 months based on performance.
Requirements:
German C1 (fluent) & English B1/B2
Customer service/B2C experience a plus
Strong communication & problem-solving skills
Flexibility to work shifts on-site in Sofia
Compensation & Benefits:
Competitive salary 3895 BGN + 50 BGN net transport/internet allowance
Night shift pay (if applicable)
Life event bonus: 500 BGN
Health & dental plan, life insurance
Multisport Card (co-financed) & discounts
Relocation Support:
Travel reimbursement & advance salary option
Hotel accommodation on arrival
Guidance for settling in Sofia
Competitive salary + 50 BGN net transport/internet allowance
Night shift pay (if applicable)
Life event bonus: 500 BGN
Health & dental plan, life insurance
Multisport Card (co-financed) & discounts