Circle Brands: Customer Support Representative

Job Description

Description:Wellhausen Legacy, LLCJob Description: Customer Support Representative

Do you enjoy helping customers while delivering exceptional service in a fast-paced environment?

Are you detail-oriented with strong communication skills and a passion for operational excellence?

Are you excited about supporting a legacy company focused on customer satisfaction?

Do the values of stewardship, versatility, and family resonate strongly with you?

Do you find the improvement of people’s lives through stewardship of God-given resources inspiring?

Then Wellhausen Legacy, LLC is right for you!Customer Support Representative Job Summary

The Customer Support Representative provides quality service via phone, email, and in person to customers and coworkers. This role ensures customer satisfaction by managing orders, resolving issues, coordinating logistics, and maintaining product knowledge to create a second-to-none customer experience.Customer Support Representative Responsibilities

Manage customer orders from initiation to fulfillment ensuring accuracy and satisfaction

Handle quote intake and enter data into ERP/CRM systems

Proactively track and update customers on order status and delivery

Troubleshoot issues and coordinate internal teams for resolution

Analyze and report customer feedback for service improvement

Maintain accurate records in ERP/CRM systems

Coordinate logistics with the shipping department and resolve delivery issues

Collaborate with production, shipping, or engineering to resolve issues

Provide or facilitate technical customer support

Recommend process improvements to enhance customer experience

Support additional tasks or special projects as assigned by managementCustomer Support Representative Skills and Competencies

Strong written and oral communication skills

Basic math and problem-solving skills

Proficiency in Microsoft Office and Outlook

Ability to follow written/oral instructions and adapt quickly

Collaborative work ethic and professional demeanorCustomer Support Representative Qualifications

High school diploma or GED preferred

Familiarity with MS Office and accounting software

Ability to work in a fast-paced, evolving environment

Commitment to continuous improvement

Valid driver's license with clean 3-year recordWork Environment

Primarily indoors in a climate-controlled office; occasional transitions to manufacturing or outdoor environments. PPE such as safety glasses and closed-toe shoes required in some areas.Physical Requirements

Sitting and/or walking (33%-75%)

Stooping, bending, twisting (10%-25%)

Lifting up to 25 lbs. occasionally (0%-33%)Benefits

Health Insurance

Vision Insurance

Dental Insurance

401(k)

Paid Time Off

Profit Sharing

CounselingRequirements:

Full-time