CRM Administrator

Overview

Colliers Engineering & Design is looking for a proactive CRM Administrator to join our team! In this role, you'll partner closely with our Director of CRM to optimize and elevate our enterprise-wide CRM platform. You'll play a key part in ensuring the system delivers measurable business value, aligns with company goals, and integrates seamlessly with connected platforms-including ERP, DAM, and more.

This is an exciting opportunity to shape how our teams connect, collaborate, and drive success across the organization.Responsibilities

Own and manage the day-to-day operations of the Unanet CRM platform in partnership with the Director of CRM.

Serve as the primary point of contact for CRM troubleshooting, configuration, and integrations (ERP, DAM, marketing automation, and other business systems).

Monitor system performance and ensure alignment with business development and marketing strategy.

Collaborate with the Director of CRM to design and deliver scalable training programs to drive adoption and system best practices.

Develop, document, and enforce CRM policies, workflows, and data standards.

Oversee data governance, ensuring accuracy, completeness, and consistency through regular audits and validation.

Build and maintain dashboards and reports for executives, marketing, and operations.

Partner across teams (Marketing, IT, Finance, HR, Operations) to ensure the CRM supports firmwide processes and goals.

Support leadership on client engagement strategies, pipeline forecasting, and reporting.

Identify opportunities for automation, innovation, and improved user experience.

Mentor and guide junior team members or coordinators as needed. Qualifications

Associate Degree/Vocational Certification or related education.

Bachelor's degree in related field preferred.

5+ years of professional experience as a CRM administrator (AEC or professional services preferred).

Experience with system integrations (ERP, DAM, marketing automation, HRIS, or similar platforms).

Strong knowledge of Unanet CRM (preferred).

Ability to read, write and understand English for purposes of comprehending written job-related communications and verbal instructions and interactions.

Skilled in data visualization and reporting (Power BI, Excel, or native CRM tools).

Exceptional organizational skills with the ability to manage multiple projects and deadlines.

Strong communication and collaboration skills; able to partner effectively with the Director of CRM and across all levels of the organization.

Compensation: $62,000 to $90,000 per year (depending on qualifications)What We Offer

At Colliers Engineering & Design, our people are our most important resource. That's why we are committed to providing all our employees with a safe, comfortable work environment, potential for career advancement, and the ability to impact society through their projects as well as Company sponsored activities.

This dedication begins with supporting a work life balance through a generous compensation package that includes: company paid medical, dental, and vision coverage; paid pregnancy disability leave; short- and long-term disability insurance; life insurance; a company-matched 401(k)/Roth; paid time off that includes parental and military leave; employee referral and professional license bonuses and a straight time policy that compensates exempt employees for billable hours worked in excess of 40 billable hours within a work week.

We have also created an internal culture that provides the resources and technology needed to encourage personal and professional growth opportunities through reimbursement for education; a free in-house resource for hundreds of educational and self-enrichment courses; mentorship program; wellness program; Women's Organization and ongoing philanthropic opportunities.