Market Service Manager

Job Description

Market Service Manager

We’re looking for a hands-on Market Service Manager to run the day-to-day operations of our service department, keep customers for life, and grow the business. You’ll recruit, coach, and motivate a team of Route Service Supervisors and Route Service Representatives who deliver to a wide range of clients—from mom-and-pop shops to Fortune 500 facilities. Your focus: customer satisfaction, account growth, and location profitability.

Why You’ll Love It

Paid Training – Get the tools and skills you need to shine from day one.

Career Mobility – We promote from within; many of our senior leaders started in this very role.

People-First Culture – Family atmosphere, no nights or weekends.

Diverse Team – Work alongside people with different backgrounds, ideas, and perspectives.

What You’ll Do

Recruit, train, and develop Route Service Representatives and Supervisors.

Build long-term relationships with customers and ensure stellar service.

Partner with location leadership to optimize service programs and drive revenue.

Negotiate contract renewals and identify up-sell opportunities.

What You Bring

Track record of boosting customer satisfaction and profitability.

Willingness to roll up your sleeves and lead by example.

Strong coaching, negotiation, and problem-solving skills.

High school diploma or GED required; bachelor’s degree preferred.

Prior customer-facing or field-service leadership experience.

Solid MS Office skills and comfort with tech tools.

21+ years old with a valid driver’s license and personal auto insurance that meets company standards.

Able to pass DOT physical and lift up to 50 lbs.

Benefits & Perks

401(k) with company match & profit sharing

Medical, dental, vision, and life insurance

Paid time off & holidays

Tuition reimbursement

Employee discounts & referral bonuses

Direct deposit and Employee Assistance Program

Full-time