Student Affairs Systems and Communications Coordinator

Position Summary:

Franklin University, a private, independent, accredited, not-for-profit University located in Columbus, Ohio invites applicants for its Student Affairs Systems and Communications Coordinator position. The Student Affairs Systems and Communication Coordinator reports directly to the Manager, SA Sys & Ops (SM). This position is primarily responsible for supporting the CRM and executing the communication strategy for current students across multiple platforms. The Student Affairs Systems and Communication Coordinator will develop close working relationships with key leaders on teams that interact with the CRM including Admissions, Community College Alliance, Student Financial Services, Academic Operations & Support Services, Marketplace, Office of International Students and Programs, Advancement, Marketing, Call & Welcome Center, and IT. Coordinator performs builds and tasks for Academic Advising, Office of Military and Veterans Affairs, Center for Career Development, Learning Commons, Accreditation, Registrar, Partnerships, Faculty, Student Life, Office of Accessibility Services, Dean of Students, and Title IX.

This role will work an onsite hybrid schedule.

Duties and Responsibilities:

Slate Management:

Assist the SM in identifying staff efficiencies through the use of technology

Responsible for data integrity within CRM

Monitor incoming troubleshooting requests and escalate to SM when necessary

Build and execute large mailings

Management of Slate inboxes

Manages events and forms in Slate to support Department of Student Affairs (DSA) initiatives

Performs builds and tasks for non-DSA teams

Special projects and other duties as assigned

Student Communication:

Builds and executes CRM ad-hoc communications through creation of content blocks, conditional logic, and email templates

Creation of original content for current student campaigns such as per term inspirational emails.

Develop CRM solutions to increase departmental communication efficiencies such as Liquid Looping, CSS/HTML, and dynamic content

Responsible for executing annual email communications and maintaining communications calendar.

Assist departments within Student Affairs to develop and implement communication strategies

Develop and edit content for the Current Student Blog, News, and Events pages

Maintain necessary email campaigns to comply with Higher Learning Commission accreditation requirements

Build and execute emergency communication for special circumstances such as disaster communications and University closures

Training:

Update and maintain CRM documentation, including training documents

Provide CRM training to new employees

Collaboration:

Attend meetings and committees as CRM Subject Matter Expert

Communicates system upgrades/fixes to DSA end-users

Minimum Requirements/Qualifications:

Bachelor's Degree plus 1-2 years of experience in CRM.

Strong interpersonal, organization, prioritization and communication skills.

Results-oriented, goal driven, and collaborative team orientation.

Clear student-centered philosophy.

Strong written and verbal communication skills.

Preferred Skills and Characteristics:

Experience and knowledge in running queries, editing mailings, and creating basic mailings for student-staff interaction and communication development

Understanding of Student Information Systems (Colleague experience preferred).

Demonstrated ability to work independently

Additional Notes:

Position will require flexible schedule to cover the priorities of the department. Occasional evening and weekend hours maybe be required.

About Franklin University:

Founded in 1902, Franklin University has built its reputation on removing barriers to higher education for ambitious adults who must balance their educational goals with other commitments. Accredited and nonprofit, Franklin has earned its long-standing reputation as an innovator in online education. The University offers applied, in-demand undergraduate, master’s and doctorate programs that enable adult learners to achieve their educational and professional goals. From entrepreneurs to CEOs, more than 50,000 Franklin alumni can be found around the world contributing to the communities in which they live and work.

Franklin offers a competitive benefits package, incentive program and free parking. In addition, Franklin provides free undergraduate tuition for employees and immediate family members, graduate tuition assistance for full-time employees and immediate family members, and a discount on doctoral tuition for employees.

Franklin University is committed to creating a respectful and inclusive educational and workplace environment. Franklin does not discriminate on the basis of age, religion, race, ethnicity, color, national origin, ancestry, immigration status, sex, sexual orientation, gender identity or expression, marital or familial status, disability, or veteran or military status.

We embrace diversity and strive to create an environment where students, faculty and staff feel a sense of belonging. We recognize that our collective potential can only be realized when difference is valued, equal access to opportunity is sought, and inclusion is practiced.