Hiring Customer Care Executive in Salem

Responsibilities

Respond to customer inquiries via phone, email, and chat.

Resolve customer complaints promptly and efficiently.

Maintain accurate records of customer interactions.

Collaborate with other departments to address customer needs.

Provide detailed information about products and services.

Follow up with customers to ensure their issues are resolved.

Contribute to team goals and performance metrics.

Qualifications

High school diploma or equivalent.

Previous customer service experience is preferred.

Excellent verbal and written communication skills.

Strong problem-solving abilities.

Ability to work in a fast-paced environment.

Proficiency in using customer service software and tools.

Skills

Communication

Problem-solving

Customer relationship management (CRM) software

Time management

Multitasking