Collections Representative

Job Description

Collections Specialist

M-F 10am - 6:30pm EST

Rate: $21/HR

Vienna, VA - 1 to 2 days onsite

Role: To provide support for Collections operations, which may include Mortgage Default, Consumer Loan Collections, and Credit Card Collections

Job Qualifications

• Working knowledge of applicable federal and state laws, rules and regulations

• Familiarity with software systems

• Working knowledge of the business accounting principles

• Experience in financial transaction/processing related responsibilities

• Working knowledge of collection principles and practices

• Experience working with all levels of staff, management, stakeholders, vendors

• Ability to comprehend, analyze, interpret, communicate and apply government and

financial industry regulations, related principles and practices, and company instructions,

procedures, and policies

• Ability to work accurately with numbers and perform mathematical calculations

• Ability to work independently and in a collaborative environment

• Familiarity with the systems and financial software

• Effective skill interacting tactfully and effectively in difficult situations

• Effective member/customer service skills

• Effective skill building effective relationships through rapport, trust, diplomacy and tact

• Effective research, analytical, and problem-solving skills

• Effective skill assimilating information, analyzing facts, and developing logical conclusions

• Effective skill exercising initiative and using good judgment to make sound decisions

• Effective organizational, time management, and problem-solving skills

• Effective skill to influence, negotiate and persuade to reach agreeable exchange and

positive outcomes

• Effective interpersonal, verbal and written communications skills

• Effective database, word processing, and spreadsheet software skills

• Desired - College level courses with accounting or finance

Full-time