Student Finance Advisor

Job Description

Summary:

The Student Finance Advisor assists prospective American Institute students in all pre-enrollment aspects of the financial aid process by providing accurate information regarding funding. In addition, the Student Finance Advisor services current and former students by providing superior customer service, Financial Aid processing, and loan counseling. A Student Finance Advisor’s breakdown of activities varies depending on the team to which he/she is assigned, the current needs of the department, and the discretion of the Director of Student Finance.

Essential Duties and Responsibilities include the following. Other duties may be assigned:

Counsels and advises students about financial aid eligibility, application procedures, aid programs, costs, indebtedness, loan management and financial planning; individualizes information to the particular needs and situation of the

Answers questions, inquiries or requests from students, regarding financial aid programs and eligibility as well as Alternative Funding Sources

Able to evaluate and resolve student inquiries, issues, and problems and ensure that the appropriate action is taken to the satisfaction of the student

Maintain telephone coverage during assigned shift and be available to answer inbound calls from students and internal customers

Assist students in all aspects of the financial aid process via telephone or e-mail by delivering accurate, up-to-date information in a calm, polite, professional demeanor

Be able to advise the student on Loan/Grant Eligibility Status and provide guidance/follow up where resolution is needed

Be able to assist the students with completing necessary Financial Aid documents by providing guidance in a calm, professional manner

Be able to provide accurate information regarding student’s Financial Aid by referencing to training materials

Act in compliance with Federal and Institutional regulations

Adhere to set schedule

Acquire, enter, edit, and update Student Data in various internal and external systems

Attend required training sessions

Follow all Standard Operating Procedures

Assists the business to maintain higher enrollment conversion rates by providing exceptional customer service to our students

Meet assigned productivity goalsCompany Description

American Institute, founded in 1924 as the Hartford Secretarial School, provides hands-on training for careers in the world of business, legal, allied healthcare, diagnostic medical sonography, and information technology. Recognizing our single, well-defined teaching mission: reflecting job market demands with flexibility in identifying and incorporating new programs to give our graduates an edge in today’s competitive job market.

Full-time