Remote Customer Solutions Associate

Job Description

Overview

We are seeking a detail-oriented and tech-savvy Remote Customer Solutions Associate to provide exceptional support to our customers. In this remote role, you’ll assist clients via phone, email, and chat, helping them navigate processes, resolve issues, and ensure a smooth, positive experience.

Responsibilities

Handle inbound customer inquiries through phone, email, and chat

Provide guidance on procedures, forms, and account updates

Accurately document customer interactions and solutions in the CRM

Collaborate with internal teams to resolve customer concerns efficiently

Deliver timely follow-ups and proactive status updates

Maintain professionalism and empathy in every interaction

Qualifications

Previous experience in customer service or support preferred but not required

Excellent verbal and written communication skills

Comfortable using Google Workspace, CRM platforms, and Adobe PDF tools

Strong attention to detail and organizational skills

Reliable internet connection and a quiet home office setup

Top Attributes

Empathetic and solution-focused

Detail-oriented and organized

Tech-savvy and eager to learn

Benefits

$24 per hour

Health insurance (full-time employees)

Company-provided equipment

Training and continuous team support

Company Description

We are a growing company looking to hire motivated individuals!

Full-time

Fully remote