Help Desk Operator - Cebu
Description:
Help Desk Operator - Cebu
Job ID
239430
Posted
23-Sep-2025
Service line
GWS Segment
Role type
Full-time
Areas of Interest
Facilities Management
Location(s)
Cebu City - Cebu - Philippines
**About the Role:**
As a CBRE Help Desk Associate, you will be responsible for delivering exceptional customer service while recording detailed and accurate information from a high volume of inbound and outbound calls and emails. .
This job is part of the Call Center job function. They are responsible for providing end-to-end support to resolve customer inquiries or concerns. .
**What You’ll Do:**
+ Act as a primary contact for customers and staff. Troubleshoot and resolve problems of complexity.
+ Maintain accurate records of interactions with customers and recurring problems.
+ Ensure an efficient service by identifying needs, process improvements, opportunities, and weaknesses within the department and team.
+ Promote, develop, and maintain strong relationships between departments and with customers.
+ Coach and mentor helpdesk team members.
+ Identify training needs to ensure the staff is educated to achieve business needs.
+ Gather and analyze data to identify and solve complex problems that arise with little or no precedent. May recommend new techniques.
+ Impact own team and other teams whose work activities are closely related.
+ Suggest improvements to existing processes and solutions to improve the efficiency of the team.
**What You’ll Need:**
+ High School Diploma or GED with 3-4 years of job-related experience.
+ A comprehensive understanding of a range of processes, procedures, systems, and concepts within own job function is required.
+ Advanced organizational skills with an inquisitive mindset.
+ Ability to evaluate and communicate unusual and complex content in a concise and logical way.
+ In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
+ Advanced math skills. Ability to calculate advanced figures such as percentages, discounts, and markups.
CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)