Service Delivery Coordinator

Who we are

We’re bold thinkers and kind teammates, growing fast but staying grounded. Our Nordic roots and global outlook shape a culture of friendliness, creativity, and collaboration, all powered by openness and shared wins. We care deeply about doing the right thing - and doing it together. We aim to improve the flow of goods, time, and energy - and we know we can’t shape the future by clinging to the past. So, we keep evolving, together.

What we do

RELEX Solutions delivers a unified supply chain planning platform for retailers and manufacturers, enabled by proven AI technology. We help companies optimize demand forecasting, replenishment, merchandising, pricing and promotions, supply chain operations, and production planning across the end-to-end value chain.

With a global team of over 2,000 professionals, we work side-by-side with our customers to solve real problems with lasting impact. Companies like Coop Estonia and Musti Group (Musti & Mirri) trust RELEX to increase product availability, boost sales, deliver actionable insights, improve sustainability, and drive profitable growth. Join us and make an impact on the world and your career!

In response to our fast growth and market expansion, we are looking for a Service Delivery Coordinator to join our Continuous Service team in Helsinki. In this role you will enable Customer Service Delivery Managers (SDMs) to spend more time delivering customer value. You will support and deliver the internal activities that make our service delivery more efficient and scalable. You will have varied tasks between our SaaS solution and customer business. Our team is focusing on happy and growing customers, and together with the team you’ll ensure that we deliver outstanding service to our customers.

This is a fantastic opportunity for someone eager to learn about service delivery in a fast-growing SaaS company. This job suits well for a newly graduated person or someone who is changing their career to IT. You’ll play a key role by owning and managing essential internal tasks and processes that were previously handled by SDMs.

What we need you to do

Own and complete assigned operational tasks that support regional SDMs in Finland- such as coordinating routine maintenances and upgrades, preparing reports, and updating internal documentation

Use internal tools like Jira, Confluence, Power BI and Excel to maintain data accuracy and workflows

Collaborate with the Service Delivery Managers in ensuring that we deliver outstanding service to our customers.

Communicate effectively with stakeholders to provide updates, request information, or clarify task requirements

Identify opportunities to improve consistency, reduce manual work, and enhance visibility in day-to-day operations

What you’ll bring to the table

Our five values are our playbook. We speak up when things don’t make sense. We stop doing what doesn’t add value. We stay curious, back each other up, and make space for both innovation and laughter.

A proactive, organised approach to your work - you like structure and are task orientated

Great communication skills in English – you are comfortable asking questions and keeping others informed

Confidence using Microsoft Office tools such as Outlook, PowerPoint, Excel, and Word

A natural curiosity to learn about how things work and how to make them better

Strong will to learn how our products operate and deliver world-class service

The ability to follow processes accurately while identifying areas for improvement

An interest in exploring how automation and AI can streamline processes and drive smarter ways of working

A team player with a positive and enthusiastic mindset with a willingness to grow

What we value and consider as an advantage

A growth mindset, willingness to learn and ability to adapt quickly

A service-oriented approach - you enjoy supporting others to succeed

Passion for structure, clarity, and operational excellence

Familiarity with tools like Jira, Confluence, or Power BI

Experience in working with/in Retail or Manufacturing or SaaS

Professional communication skills in a Nordic, Baltic or Easter European language

What we offer in return

You’ll be supported and given the space to thrive. We offer meaningful work, flexibility, and a culture that backs you to share your voice and be authentic.

An international career and learning opportunities

A rapidly growing and financially robust software company with exciting opportunities for career growth, also in the future

These are the RELEX key benefits

Flexible working

Genuine work-life balance

Annual leave

Internet and mobile phone benefits

Diverse, inclusive, and supportive work culture

Meaningful work with a commitment to a more sustainable future

High autonomy

Room for creativity

Strong team spirit through company parties, two team days per year, and after-work activities

Family-oriented policies

Flat hierarchies

Two paid volunteering days each year

We are a global community of different cultures, voices, and experiences. We celebrate what makes us unique and connect through what we share, in an authentic and safe environment. Together we shape the future, and each other.

If you feel this is the opportunity you don’t want to miss, you can apply by sending your cover letter and resume through the application form latest by 9th October 2025. If you have questions, Sanober Masalawala () from our Talent Acquisition team is happy to answer them by email. Please note that we cannot process any applications through email.

Apply today and be part of the future. Be RELEX!