Membership Manager

Job Requirements

Summary Objective:

The Membership Manager is responsible for retaining current members and producing consistent monthly sales of new memberships to surpass all goals and expectations. Membership Managers must display, have knowledge of and participate in company services, programs, and products and must be knowledgeable of current industry trends and competitors. Membership Managers also should be prepared to serve as Manager on Duty when a GM or AGM is not on site and they may be responsible for overseeing a department in their home club.

Essential Functions:

Deliver the ultimate fitness experience to every member, every time

Recruit and retain new club members

Attain membership sales and revenue goals

Recruit, hire, mentor, discipline, and manage staff in any assigned department

Create and manage monthly or weekly schedule for assigned department

Implement all department standard operating procedures

Meet, greet, and work the floor during select times

Serve as Manager on Duty as assigned

Job Responsibilities:

Respond to membership inquiries and schedule appointments daily

Acquire point of sale referrals from every new member

Conduct tours for scheduled appointments and prospects

Complete all membership paperwork and daily reports in an accurate and timely manner

Generate leads through in-club marketing and businesses within the community

Send thank-you notes and guest passes to new members within 48 hours of joining

Enter new members in appropriate tracking system and schedule Smart Starts or other integration programs

Track leads, appointments, and prospect interests in appropriate systems

Market club to organizations and corporations

Serve as Manager on Duty as assigned

Attend all required meetings and trainings

Participate in continuing education to boost personal performance

Respond to all member questions or concerns within 48 hours

Coordinate staff meetings for assigned department on a regular basis

Communicate club activities and procedures to assigned department staff

Track all point-of-sale interactions with members for successful completion

Create employee schedules and track time and attendance of all employees within assigned department

Verify and approve department payroll bi-monthly for assigned department

Review and manage assigned department expenses and oversee budget compliance

Maintain personnel files for all assigned department staff

Track inventory, order and restock items, and optimize inventory systems

Promote sale of pro shop items, drinks, and supplements

Oversee and coordinate assigned department tasks including but not limited to vendor scheduling, charity donations, deposits, member giveaways, lost and found, vending machine requests, and additional tasks delegated by the General Manager or Assistant General Manager as needed to appropriately manage and operate assigned department

Assist in day-to-day club operations as part of the management team

Understand and follow employee standards of conduct and ethics

Uphold club building, facilities, service, program, and emergency procedures

Assume other duties as assigned

Work morning, evening, and weekend shifts as necessary

Required Knowledge, Skills & Abilities:

Excellent verbal and nonverbal communication skills

Excellent listening skills

Strong work ethic that includes punctuality, organization, and attention to detail

Ability to maintain a friendly, enthusiastic, and positive attitude

Outwardly facing professional appearance

Confidence and desire to create new relationships quickly

Ability to quickly acquire and apply new knowledge and skills

Willingness to work flexible hours

Demonstrated selling skills, including cross-selling and upselling

Ability to work with money

Ability to effectively enter and retrieve information from sales tracking systems

Basic computer skills (MS Office, email, MS Windows)

Required Experience, Education & Certifications:

High school diploma or GED

Two years of experience in sales preferred

CPR/AED Certification required

Employee Benefits:

All US Fitness team members receive:

Complimentary Membership and Guest Privileges

Discounts on Personal Training, Mind&Body, Aquatics, and Kids Programs

Discounts on Serenity Day Spa Services and all apparel

Employee Referral Gift

In-house Continuing Education Credits and CEC Reimbursement

Additional Full Time Benefits:

Medical, Dental, Vision, Supplemental Benefits and Group Life Insurance Benefits

401(k) Retirement Plan

Paid Time Off

Relocation: Candidates outside of the specified area are welcome to apply but if selected for an interview, they must be willing to travel at own cost. Relocation assistance is not offered.

US FITNESS IS AN EQUAL OPPORTUNITY EMPLOYER

Know Your Rights

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.null

Full Time