Licensed Healthcare Agent

Full job description

Licensed Customer Care representatives provide remote support to customers of our Healthcare clients. You will enjoy this role if you are comfortable with displaying empathy in difficult circumstances and are passionate about helping others.An active healthcare license is required to work in this role.

What's In It for You?

100% Remote Work

Growth opportunities

Great benefits including Medical, Dental, PTO, 401k Company Match and Tuition Reimbursement (just to name a few)

Join a global team with the stability of 100 years of experience and the flexibility and growth opportunities of a start-up

What You Will Do

Handle inbound calls in a courteous and efficient manner while providing callers with marketing materials related to Medicare plans.

Utilize available tools to provide first call resolution and maintain customer satisfaction.

Gain an understanding of Medicare plans, their benefits, and features.

Provide informational brochures via mail or email.

Acquire caller and enrollment related information and input data into multiple tools accurately.

Provide professional and consultative consumer experience by effective listening and communication skills.

Maintain our high standard of ethical conduct.

Work closely with internal and external Consumer Customers.

What You Bring

Must hold a valid and active health insurance license(expiration must be at least 3 months after projected start date)

1 year or more of Medicare Sales experience preferred

Thorough understanding of plans, benefits, and features of Medicaid, Medicare and ACA regulations

Strong customer service and data entry skills

Analytical thinking, excellent listening skills, and attention to detail

Ability to multi-task

Intermediate to advanced experience resolving computer application issues and navigating multiple windows to provide accurate information to end user (multiple screens recommended but not required)

Multi-tasking (typing while navigating different interfaces and talking)

Availability to work flexible shifts including holidays, weekends, and evenings

1 year or more inbound call center experience preferred

Prior medical or health insurance experience preferred

Knowledge of medical terminology helpful

Comfortable with constructive feedback and willing to improve

What You Will Need

Active health insurance licensewith an expiration be at least 3 months after projected start date

Must reside in North Carolina

Personal Windows 11 Operating System required with webcam and USB headset (equipment not provided)

Stable and wired internet connection

High school diploma or equivalent

Ability to communicate through verbal and written English

Professional grammar and ability to read and write English

Must pass all assessments and systems check

Measurements of Your Success

Agents are held to but not limited to metrics such as

Attendance

Schedule / Adherence

(AHT) Average Handle Time

(QA) Quality Score

Harte Hanks is a global marketing services firm specializing in multi-channel marketing solutions that connect our clients with their customers in powerful ways. Experts in defining, executing, and optimizing the customer journey, Harte Hanks offers end-to-end marketing services including consulting, strategic assessment, data, analytics, digital, social, mobile, print, direct mail, and contact center. From visionary thinking to tactical execution Harte Hanks delivers smarter customer interactions for some of the world's leading brands.

Job Type: Full-time

Pay: From $18.50 per hour

Benefits:

401(k) matching

Dental insurance

Flexible schedule

Health insurance

Vision insurance

Work from home

Work Location: Remote