Store Manager

Is this job for you?

Do you believe in putting the customer first?

Are you a team player and do you have an incredible sense of leadership?

Are you motivated by achievement goals?

The Brick is actively seeking to expand our management team. We need enthusiastic people with a great customer focused attitude! The winning combination of team spirit and desire for career focused growth will ensure a rewarding experience in one of our fabulous franchise locations!

Responsibilities

Maintain excellence in store merchandising, detail and customer service

Understand, implement, maintain and ensure compliance with all Brick Group policies and procedures

Increase the store’s Average Sales, Closing Ratio and Return on Customer (ROC) while controlling expenses

Implement all sales and operations programs

Schedule staff for optimum coverage levels

Hold daily trigger talks and sales meetings

Develop staff through goal setting, coaching and performance evaluations

Organize and plan promotions and marketing events

Handle escalated customer service issues and offer solutions; ensure 100% customer satisfaction

Promote teamwork within all departments

Maintain store inventory levels and accuracy

Control and reporting of Accounts Receivable and Accounts Payable

Community involvement

Qualifications

High school diploma or equivalent; post-secondary education an asset

Minimum 3 years retail sales and/or customer service experience

2 or more years retail supervisory or management experience

Proven track record in sales, customer service, operations and merchandising

Exceptional interpersonal and communication skills, both verbal and written

Proven leadership skills

Highly developed problem solving skills

Excellent negotiating and closing skills

Working knowledge of retail systems

Good time management skills and work ethic

The desire to promote an extreme level of excellence and pride in customer service and store detail

Flexibility to work shifts, including evenings and weekends, as required

Why The Brick?

A flexible and comprehensive benefits package, including Health, Dental and Paramedical Services for you and your family

Competitive remuneration package that will commensurate with experience

Career progression potential with plenty of access to ongoing personal and professional development

Employee discounts

A dynamic environment to showcase your leadership talents.

Apply now

The Brick is committed to fair and accessible employment practices and will accommodate people with disabilities throughout the recruitment, application, and selection process. If you require an accommodation at any stage of the process, please let the hiring manager know or reach out to

Permanent Full-Time