Operations Manager

Key Responsibilities Serve as the primary point of contact between commercial clients and cleaners Handle customer inquiries, feedback, and complaints professionally and promptly Quickly identify and implement operational solutions to client issues Ensure cleaning standards are consistently met through site visits and inspections Communicate clearly and respectfully with cleaning staff, offering support and holding them accountable Track client needs and ensure requests are not forgotten or missed Notify internal team members promptly and professionally about customer updates or changes—via both verbal and written communication Proactively follow up on tasks to ensure proper execution by the cleaning team Travel out-of-state approximately 10% of the time (minimal, but must be available) What We’re Looking For Experience in operations management, facilities, quality assurance, or similar roles Strong communication and customer service skills Ability to handle conflict resolution with professionalism and courtesy Highly organized and detail-focused Ability to lead and support teams effectively—firm when necessary, always respectful Strong sense of self-discipline, follow-through, and accountability High attention to detail—even without prior cleaning experience, you can spot what’s not up to standard Valid driver’s license Willingness and availability to travel out-of-state as needed Spanish-speaking ability is a strong advantage, but not required