QSR Country Manager - Tanzania

THE OPPORTUNITY

We are recruiting a Country Manager to join the Hungry Lion team in Tanzania. The purpose of this role is to lead and grow the Hungry Lion business in-country by driving operational excellence, ensuring brand standards, and delivering sustainable profitability through effective leadership, financial and market strategies.

DUTIES/ RESPONSIBILITIES

Brand Standards & Customer Experience

Oversee daily operations to ensure efficiency, quality, and consistency by implementing and monitoring standard operating procedures, food safety standards, and hygiene protocols.

Ensure brand consistency across all customer touchpoints and champion excellent customer service and guest satisfaction.

Monitor and respond to customer feedback and market trends.

Stakeholder Relations

Liaise with head office and regional support teams and manage relationships with licensing, statutory and regulatory bodies.

Market Expansion

Identify high-potential sites for new outlets and navigate regulatory environments, permits, and compliance.

Liaise with the Head Office Development team.

Marketing & Local Relevance

Work with Head Office marketing on campaigns, activations, and digital to adapt to local tastes and culture.

Projects

General project management, as well as involvement in new store development projects.

Risk & Compliance Oversight

Identify and mitigate operational, financial, legal, and reputational risks by ensuring full compliance with health, safety, and regulatory requirements.

Handle crisis situations (e.g. supply disruptions, political unrest) swiftly.

Financial Performance

Accountable for profit and loss (P&L), track financial performance, margins & unit economics.

People & Culture Leadership

Drive leadership development, training, and succession planning and ensure compliance with labour laws and HR policies.

Supply Chain & Procurement

Manage supplier relationships, enforce supply contracts and coordinate logistics.

Repairs & Maintenance

Oversee repairs and maintenance processes to ensure well-maintained operations and maintain costs within budget.

REQUIREMENTS

8-10 years of food and beverage management experience.

Experience in the key result areas listed.

Hotel management certification or a relevant in-house certification is advantageous.

COMPETENCIES

Strong financial acumen.

Resilience and tenacity.

Strong negotiation skills with a win/win attitude.

Results-oriented.

Fair and just.

Drive and commitment.

Pragmatic problem-solving.

Emotional intelligence.

Ability to work in unstructured environments.

Self-reliant.

Multicultural and interpersonal skills.