Delivery Driver & Customer Service Rep. - Pickerington, OH

Gentell is a national provider of advanced wound care products and programs to the long-term care industry. Garnering a more than 99% customer satisfaction rate, our Total Wound Care Solution is a comprehensive program that improves patient outcomes, controls costs to our partner facilities, and reduces nursing time. You would be joining a team dedicated to "making it better" every day.

We are looking for a combined Delivery Driver and Customer Service Rep.. The ideal candidate will will be responsible for the delivery of products over established routes. The position has two parts to it. Firstly, the correct loading and unloading of the vehicle, insuring overall vehicle safety. Secondly, and equally important, providing customer service. Interaction with staff at customer locations including potential delivery to locations inside the customer location and checking stock levels. This role represents a "front line" representation of the quality of Gentell.

We are committed to the health and safety of our employees and our customers. We require employees to self-monitor COVID-19 symptoms and to follow all CDC and CMS guidelines. We provide full PPE for each of our employees who are conducting facility visits. We also provide tools for telehealth for those facilities that need to be serviced remotely.

Requirements

Core Competencies

Customer Focus

Communication

Energy & Stress

Teamwork

Problem Solving

Accountability and Dependability

Ethics and Integrity Accountabilities

Operate and drive light trucks to deliver various Gentell products

Perform pre-trip inspection of vehicle

Ensure correct loading and unloading of vehicle

Operate vehicle in a safe manner, obeying all rules of the road

Comply with all company policies and procedures regarding the delivery of goods and while representing the company

Record information on pick-ups and deliveries, vehicle mileage, fuel costs and any problems encountered

Communicate with corporate office

Report vehicle defects, accidents, traffic violations, or damage to the vehicles.

Check all load-related documentation to ensure that it is complete and accurate.

Communicate effectively with the public and customers, and co-workers both verbally and in written form

Deliver to product and proper paperwork to our customers in a courteous and timely manner

Provide feedback to supervision regarding customer problems, mechanical problems, or delivery problems

Complete all necessary paperwork at the end of the shift. May include, but not limited to, daily logs, inspection logs, delivery receipts, vehicle inspection, hours of service, etc. Requirements

High School Diploma, G.E.D. or equivalent

Valid Driver's License

(3) years experience in delivery and customer service

Clean Driver's abstract

Clear Criminal Background Check

Computer Literate

Strong mechanical aptitude with ability to perform routine vehicle maintenance

Demonstrated organizational skills with strong oral and written communication abilities

Exceptional organizational abilities with task prioritization, multi-tasking, use of timelines and time management techniques

High level of personal integrity

Strong work ethic

Professional/mature demeanor under stressful situations

Ability to work in a fast-paced environment

Confident, consistent decisive personality

Must be self directed and able to work with minimal supervision;

Will be required to work both indoors and outdoors

Manual dexterity required to use desktop computer and peripherals

Occasional weekends as required

Weekend work may be required

Ability to lift up to 50 pounds