Customer Service Assistant 2 - Multiple

What You Will Do at ODM: Office: Chief of Staff Classification: Customer Service Assistant 2 (Multiple Positions) Job Overview: The Ohio Department of Medicaid (ODM) is seeking experienced customer service professionals.

As a Customer Service Assistant 2, your responsibilities will include but are not limited to: * Handling calls and tickets, processing inquiries from providers, and giving answers and information * Directing callers to appropriate helpdesk * Transferring calls/tickets and escalating calls/tickets to Call Center Lead or ODM support areas as needed * Supporting providers with log in authentication * Using a computer to manage data, verify information, log calls, and create reports and correspondence 9 mos.

trg.

or 9 mos.

exp.

in office practices & procedures; 9 mos.

trg.

or 9 mos.

exp.

in public relations or customer service that included techniques for handling difficult people; 9 mos.

trg.

or 9 mos.

exp.

in typing, keyboarding, data entry or word processing; 9 mos.

trg.

or 9 mos.

exp.

in operation of personal computer.

* Or equivalent of Minimum Qualifications for Employment noted above.

Job Skills: Customer Service Technical Skills: Data Entry Professional Skills: Listening, Problem Solving, Customer Focus, Verbal Communication, Written Communication