Customer Service Representative

Accountability: Interact with customers to facilitate aftermarket parts sales in response to inquiries.

Scope and Responsibilities: Essential duties include, but are not limited to the following: * Proactively attains a safe and healthy work environment for all employees.

* Interacts with customers by telephone, e-mail, electronic data transfers (EDI), or by fax.

* Provides price and delivery of parts.

* Sends quotations.

* Follows and expedites all internal process (pricing, delivery, and verification/research). * Keeps records and follows all open quotes.

* Reviews customer purchase orders for accuracy and payment terms.

* Enters orders and sends order confirmations.

* Coordinates parts orders and shipments.

* Makes follow-up calls to provide shipping/tracking information and provide order status updates.

* Keeps records of customer interactions and transactions, records details of inquiries, issues, and comments, as well as actions taken.

* Assists to resolves customers' billing issues and credit holds.

* Provides and coordinate credit applications to new customers.

* Refers unresolved customer grievances to designated departments for further investigation.

* Prepares change of address records.

* Solicits sale of new or additional services or products.

* Works closely with purchasing and engineering to resolve parts than are no longer available.

* Works closely with the purchasing and the warehouse to assist with fulfilling orders.

* Works closely with Machine Tool Services & Solutions/MSI teams to provide best-in-class customer response time.

Education/Certification: * Associate's degree in a technical program, and/or equivalent experience in a related field.

Experience: * Minimum of 2 years' experience in customer service field.

Skills: * Mechanical aptitude to troubleshoot issues and make recommendations based on customer input * Working knowledge of SAP * Ability to read blueprints * Excellent communication- verbal and written.

* Ability to multi-task.

* Ability to work independently with minimal supervision.

* Microsoft office software.