Support Associate

Role: Windchill Support

Required Technical Skill Set: Windchill, Ticketing portal, CAD tools

Experience: 3 to 7 years

Location: Pan India

Key responsibilities:

• Plan / Support First Level Support activities in Competence Centres

• Support the Computer aided applications and process in cooperation with internal groups and service providers / suppliers.

• Full ownership of Customer support on Engineering Services activities.

• Preparation and implementation of methods / procedures for effective use of the Engineering Services applications

• Day to day liaison with service providers on operational issues

• Technical & administration support to the team of designer in CAD (Creo) / Arbortext / Iso-draw and PLM (Windchill PDMLink 11 and above)

• Knowledge of Arbortext editor & Iso-draw

Knowledge & Experience:

• 3D software like Creo / Catia

• Arbortext / ISO draw etc

• Windchill PLM

• Knowledge in SAP adds value

• Basic database knowledge